Description
CRM Architect
The architect is the bridge between strategic business objectives in the field of Customer Relationship Management ( CRM ) and the implementation of-The -Shelf Best-Of -Breed IT solutions.
The architect looks at the problem from becoming a company-wide perspective (business objectives, organization, products and services, business processes) and uses his/her knowledge and experience to bring targeted by translating them into IT solutions in the field of CRM it. He/she coordinates while the relationship between applications (data) streams, technical infrastructure, management, organization and security.
In addition, he/she uses his/her influence to convince the client of the proposed solutions and guarantees acceptance by end users and operations departments.
The architect has a proven track record in the field of CRM in the telecom industry ( mobile, fixed, cable ) and is able to balance the processing time and quality of customer satisfaction balance.
result Areas
Project Start Architecture
Solution Architecture
Validated business and ( non) functional requirements
Coordinated vision and roadmap CRM domain
Coordinated high level and detailed functional designs,
Coordinated high level and detailed process design
Approved budgets and development roadmap
Geiimplementeerde and accepted solutions
Primary tasks
Creative contribute to developing vision and roadmap for CRM
Creative contribute to the definition phase of projects ( idea development ) with clear objectives and scope in the form of project start architectures
Elicitation/validation of requirements (business and system requirements ) regarding feasibility and prioritization
Design/validate solution architectures
Design/validate global and detailed process descriptions
Validating high-level and detailed functional designs
Design/validate migration scenarios/strategies
Ensure effective (re ) use of existing ICT solutions
Submission of consequences of choices to solutions, feasibility, cost and lead time
Supervises and monitor implementations supplied in accordance with the requirements and design
As a senior level is also acting as team lead, content and if necessary organizational
knowledge
It is a strong function of content, focusing on a broad process knowledge and highly detailed design knowledge and skills, coupled with a thorough knowledge of IT solutions and IT architecture.
Avaya CTI routing in combination with an agent desktop solution and Siebel
Telecom Markets and services: Industry, market segments, the players and services
Telecom business and management: Organization organizing, managing and KPIs Detailed knowledge of multiple Telecom processes ( eTOM )
Management methods and techniques: Innovation Management + Project
IT Architecture and Reference Models: TOGAF, SID, TAM, SOA
Design Methods and Techniques: Agile, RUP, DSDM, SCRUM
IT Solutions: Knowledge of multiple Telecom conventional solutions such as CRM and Billing Systems, Middleware and IT Platforms
The Solution Architect must have a university - work level feature.
competencies
Each solution architect is considered on the following competences:
Problem
Customer focus
Decisiveness
Interpersonal sensitivity
Persuasion
Initiative
Self Development
Creativity
Vision
Adaptability