IT Support Specialist

Description

We are looking for someone a little different.  For too long, IT people have gotten the reputation as intolerant, impatient, and generally unpleasant to work with.  We are working to change all that.  We are working to make IT services truly a service business, where clients are truly put first.  Where things like amazing customer service and true dedication to offering IT services clients are glad to use aren’t just flowery words in a mission statement.  In our opinion, clients have gotten used to settling for far too little “service” from their IT service providers, and it is our aim to show them what great service and impeccable quality really look like.

We are seeking an IT Support Specialist to assist our clients with support of their computers/users on their network.  Support will normally be performed on a remote basis (via screen-sharing and/or video), with some need for on-site visits from time to time.  Support will be delivered during normal business hours.  As such, qualified applicants MUST be available and unencumbered during these hours.

Specifically, our clients require support with:

• Windows Servers: 2003 to Current
• Windows Workstations: XP to Current
• Misc. Firewalls and Network Appliances
• Microsoft Exchange Server
• Microsoft SQL Server
• Microsoft Office Suite
• Apache/Tomcat for Windows
• Sundry Mobile Devices (iOS & Android, mostly)

To be qualified for this position, you must be an expert with the above platforms, including at least 3-5 years’ direct-experience supporting these platforms in a professional, business setting.  In addition to technical expertise, we are seeking someone who genuinely enjoys offering service to clients.  At the end of the day, we are a service business, and it is our mission to offer support that is not only of exceptional quality, but is also an exceptional experience.  Our mission is to create delight while helping our clients be successful, and we only work with those who take pride in doing the same.

Specifically, we are looking for someone who:

• First and foremost, is service-oriented, friendly, and enjoys helping others.  If you do not enjoy interacting with people, helping them by working to solve their problems, this isn’t the job for you.
• Is patient and dedicated to solving problems all the way.  We work problems until they are resolved, all the way, every time.
• Is rock-solid reliable.  Given that this is a remote-support position, reliability needs to never be in question.
• Has impeccable attention to detail.  To you, details matter and if something isn’t all the way right, you work it until it is.
• Can communicate complicated technology to differing levels of understanding/engagement. 
• Enjoys creating delight and seizes every opportunity to deliver value to others.

As you can tell, we put a high premium to service to our clients.  Truthfully, that is our differentiator, and why clients choose to work with us.  There are no shortage of IT providers out there, but there aren’t many who truly put service first, and are a pleasure to work with.  That is our aim, to be the service leader of the IT services business.

This is a part-time, contract-based position.  Provider will be paid per hour of support offered.  Over time, for the right individual, this position could grow into full-time.  We are a growing company with ample opportunities for future advancement.

To apply, please send resume and at least three professional references.  In addition, please speak to why you do this sort of work, what personal qualities allow you to be successful, and how you approach IT support.  Please do not leave this off, applicants who do so will be at a distinct disadvantage.

About Us: 1123IT is a new, sister company of 1123Interactive.  Our aim is to take the same exceptional service and support we offer our web design/development clients and apply it to helping clients run highly-reliable, well-supported IT networks.  We have clients waiting for support and aim to fill this position immediately.

• Link to original Jobposting