Description
Responsibilities:- Monitor and review project progress and timelines. Identify and resolve issues to ensure project success. Adjust schedules and plans as needed.
- Effectively communicate project expectations, project goals, scope, budget, resources, and timeline, and general project status with team members, project stakeholders, and sponsors.
- Manage the overall customer relationship, have full command of the customer business model, and demonstrate respect and responsiveness to customer needs.
- Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills
- Be accountable for the creation of all project documentation, including functional and technical requirements gathering, and assist with deliverable creation as needed.
- Ensure project deliverables are on time and on budget while meeting customer satisfaction expectations.
- Adhere to and adopt standardized development lifecycle methodology for all projects. Provide thought leadership to improve upon and extend methodologies.
- Facilitate review sessions with the client and project team.
- Prepare user documentation and training documentation as necessary.
- Leverage business knowledge and expertise to drive business process improvements.
- Establish and maintain trusted advisor relationships with client project stakeholders.
Required Skills/Experience:
- 5+ years of demonstrated leadership and business acumen implementing enterprise-wide applications, 3 to 5 years with CRM solutions.
- 3+ years of demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule.
- 2+ years working in Account Management with heavy client interaction.
- 1 to 3 years experience in an enterprise networked client-server environment.
- Thorough knowledge of network protocols and operation, desktop operating systems and capabilities and troubleshooting techniques.
- Expertise and ability to present best practices in one or more of the following areas: Agile Software Development, Quality Assurance, Test Data Planning and Execution, Release Deployment
- Experience with Salesforce.com configuration and custom development preferred
- Excellent analysis skills and the ability to develop processes and methodologies
- Excellent written and verbal presentation skills, and ability to present to technical and business audiences.
- Ability to lead enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations.
- Must be able to travel up to 35%
- Bachelor's degree in Business Administration and/or Information Technology or equivalent experience, PMP, Six Sigma, CSM.
- SalesForce Administrator certification, SalesForce Service Cloud Consultant certification preferred
To find out more about Computer Futures please visit www.computerfutures.com