Description
Call Centre Project Manager - Genesys/Platform/Architecture/SDLC/Portal/Contact Centre
PSD Group are recruiting for a Project Manager to implement a Contact Centre/Call Centre using Genesys software. You must have in depth experience of implementing Call Centre software from end to end.
Essential
- Specific implementation of Genesys Call Centre software preferred
- Multiple end to end call centre software implementation
- Must have previous experience in the end to end process including product customization and enhancements
- Experience integrating multiple sites into one
- Minimum 10 years of specialist technical experience, ideally within a project based IT environment.
- During which it should include IT Project management (minimum 8-10 years), with a good experience to industry std Project management and Development life Cycles, Change implementation planning and management, Systems Development Management, PM tools, Application support & Business analysis, People management
- Experience in IT project management in a CMMI environment will definitely be an added advantage.
- Excellent and assertive communications and influencing/negotiating skills ideal pre-requisite for all positions.
- Experience with large scale network deployments
- Experience of managing deployments to multiple sites and of working closely with site contacts is required
- Strong technical skills in infrastructure areas.
- Strong vendor management skills.
- High level of stakeholder management capability, ability to liaise with Senior execs and VPs