Onboarding Manager - Purchasing Cards

Job type:
Start date:
3 month rolling
Hays Corporate Accounts - CTR
Published at:
flag_no United Kingdom
Project ID:

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Onboarding Manager - Purchasing Cards

Great opportunity for an experienced onboarding manager/onboarding lead to join the Purchasing Cards business of a tier one financial services organisation.

The supplier onboarding role is a key part of the Customer service function.

The Supplier Onboarding Manager serves as the supplier and acquiring partner's primary contact. They provide operational supplier onboarding management at a supplier level.

The main responsibility is to manage the process for enabling suppliers to accept the Visa purchasing card solution.

The Onboarding Lead drives client spend at new or existing suppliers, grows the purchasing programme, and acts as a point of escalation for supplier onboarding activities through the partners. SOL provides a single point of contact for the purchasing card manager at the client and supplier (senior representatives from the customer organization).

The Regional Purchasing Card business is approx. 10 years old, has experienced substantial growth over that time period, and now caters for over 30 corporate clients. The regional business covers 20 markets, with significant further expansion planned for 2012.

Wholesale Card Operations is closely aligned to Product, Business Development, Account Management, Implementations, Capabilities, and Technologies. There are many interactions between these groups.

The Supplier Onboarding Manager must be able to successfully do the following:

  • Conduct supplier matching using the supplier matching tool
  • Perform commodity analysis for clients.
  • Build and maintain best practice guides for clients.
  • Maintain market purchasing card acceptance databases.
  • Maintain Purchasing Card supplier database.
  • Communicate monthly to Purchasing Card clients new supplier acquisitions.
  • Contact approved suppliers to discuss card acceptance.
  • Send new supplier acquisition target lists to acquiring partners and manage feedback from acquiring partners and suppliers.
  • Maintain new supplier target acquisition list with all acquiring partners and manage feedback from suppliers and acquiring partners.
  • Continually increase their own knowledge and understanding of the clients' suppliers and commodities on purchasing card.
  • Leverage existing relationships to drive expansion of issuance among current programs.
  • Create opportunities for proactive program improvement in concert with Account Management.
  • Frequent proactive client communication. Lead regular conference calls. Schedule, organise and lead regular client service reviews in collaboration with Account Management.
  • Day-to-day issue resolution with the single point of contact at the supplier and client's organisation.
  • Issue Escalation - Taking ownership of issues and coordinating their resolution.
  • Addressing the root causes of any recurring issues with supplier, and client functions.
  • Assist the Call Centre and Back Office functions with day-to-day supplier onboarding problem resolution.
  • Engage and coordinate relevant resources as needed to support the Client eg Operations, Product, implementations.