Description
Responsibilities:(1) Plans and coordinates all aspects of technical/infrastructure build (install, configure, change management, support testing activities, implement) from design through initiation and delivery.
(2) Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations, to ensure targets and requirements are met.
(3) Analyze requests and seek additional detail required for prioritization and proper routing.
(4) Coordinates and directs the activities of build team according to the priorities set by the plan.
(5) Applies technical knowledge to drive and/or resolve highly complex technical issues.
(6) Partners with members of project team and other IT teams as appropriate to expedite the activities required by technical build activities.
(7) Identifies potential escalations and proactively alerts management, leads escalation and resolution process.
(8) Develops, defines and coordinate execution of technical build schedule, activities, budgets and deliverables.
(9) Coordinates and communicates on activities among internal technical groups.
(10) Monitors work of assigned team, providing technical and analytical support and direction.
(11) Manages risks, issues/problems, and activity progress to ensure goals are achieved. Assists with problem resolution or risk mitigation as needed.
(12) May manage the integration of vendor/subcontractor tasks, and track and review vendor/subcontractor deliverables, if appropriate for the scope.
(13) Delivers informational and decision-seeking presentations to technical and business groups as needed to drive resolution.
(14) Conducts documentation activities to formalize and communicate the delivery acceptance, hand-over documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.
(15) Coordinate data refreshes and application code migrations (including vendor patches, partner system changes and interface changes) through the various test environments in support of the project test phases.
(16) Performs additional related duties as assigned.
(17) Coordinating a team of 15-20 IT application and infrastructure professionals to build the system and working with the managers and architects to ensure the technical build occurs as designed and planned.
(18) Candidate must be willing to work at multiple locations and also be able to work effectively with developers, testers, clients and other management personnel across geographies.
SKILLS:
Build experience (install, configure, change management, support testing activities, implement)