Description
The client here is a well known Financial institution and well respected in its field, is looking for a Complaints Handler which experience in commercial Banking. A great a day rate is on offer at a day on a 6 month contract.
If you have the below experience please get in touch with your CV
1. Preparation of redress calculations using Excel for FOS FRL cases. This includes calculation of historic cash flows ("HCF"), break costs to be repaid to customer/absorbed by Bank, and any statutory interest due;
2. Complex calculation of overdraft interest and fees from account statements;
3. Liaison with the Bank's FM team who QA all calculations prepared, this includes answering any queries from the FM team and making changes to the calculations based on their recommendations;
4. Action settlement of customer's redress which includes liaising with various stakeholders within the Bank to ensure that all redress payments are made to customers; and
5. Use of Summit system for extraction of customer information used in completing redress calculations.
Location London