Description
Service Desk Analyst - BrokerageService Desk Analyst - Brokerage - Active Directory - Windows - Microsoft Exchange - Microsoft Office - Helpdesk - ITIL
Service Desk Analyst is required to join a leading brokerage based in the City of London.
Key Responsibility of Service Desk Analyst:
- Implementation, Operation, Support
- Maintain competence and personal development
- Take key decisions in respect of the impact of the fault/change on users and the existing infrastructure
- Ensure that response time and resolution time objective are met as defined in the SLA
- Provide technical support to resolve IT related incidents and service requests.
- Maintain device software versions and configurations according to standards and policies
Essential Experience of Service Desk Analyst:
- Firm understanding of Microsoft based technologies such as:
- Windows Operating Systems (Windows, Linux, Apple)
- Active Directory
- Microsoft Exchange Mail
- Windows Server knowledge
- Microsoft Office Suite 2013
- Any experience in ServiceNow.com is advantageous
- Experience in Banking & Finance or a similar high pressure environment
Salary - £25,000 - £30,000 + Attractive Benefits
Location - City of London
If you are interested in this Service Desk Analyst role within a Financial Brokerage then please apply or contact Nirain Patel at Real Staffing
Service Desk Analyst - Brokerage - Active Directory - Windows - Microsoft Exchange - Microsoft Office - Helpdesk - ITIL
To find out more about Real please visit www.realstaffing.com