Description
An opportunity has arisen for a Senior System and Operation Systems & Data to work in Hague, Netherlands for a Market Leading Telecommunications Company.
Job Title: Senior System Engineer Peration Systems & Data
Duration: 3 months Initially
Rates: Competitive
Location: Hague, Netherlands
Main Purpose of Job:
Ensure availability and continuous improvement/quality of services by providing 2nd line operations and maintenance support for the Operation Systems & Data service and the platforms/applications/solutions particular to the service.
Duties and Responsibilities:
- Resolve incidents by register, analyze, co-ordinate and guard progress, update incident tickets
- Resolve incidents by co-ordinate 2nd/3rd line supplier support
- Implement changes by administrate, analyze, plan, check, feedback (propose alternatives), test (rollback checks) and execute changes in line with change management process
- Resolve problems by performing root cause analysis and implement changes for Operation Systems & Data domain/services/elements
- Manage or perform installation of network equipment and basic configurations of all Operation Systems & Data systems
- Coordinate and perform all required activities to recover from major network failures. Perform first line maintenance using established operations procedures and practices. Supply work around solutions in case of persistent faults.
- Actively improve efficiency and implement new tools supporting end to end quality improvement and visibility.
- Responsible for operational acceptance new systems/applications
- Responsible for the continuous performance of applications/systems by supporting performance management process with Operation Systems & Data domain/element specific investigations
- Responsible for operational acceptance new systems/applications
- Advices management in improvement proposals
- Support and manage improvement projects
- Coordination of tasks
- Knowledge share within team (WIKI updates, documenting workarounds, working procedures)
- Creates operational procedures for incident and problem management for 1st line departments
- Reports on progress problem management towards service manager
- Reports/presents progress reports on above topics
- Coaching of Support and System Engineers
- Supports team manager on organizing and planning team and coordinates on task level
- 7*24 hour 2nd line support through on call