Description
Complete Tier II work, including receiving tickets/calls from client operation center, performing analysis of trouble, trouble isolation, referring out to appropriate vendor, managing vendor performance, restoring service, notifying, escalating, and communicating with client, vendors, and management.SKILLS:
Required skills/experience:
Cisco Router - Layer 3 OSI knowledge/experience
WAN Transport - Layer 1 OSI knowledge/experience
Tier 2 NOC support experience
Strong communication skills
Proven problem resolution
Shift Flexibility - based on needs of the business, shifts may at times change
Obtain Public Trust security clearance.