Description
German speaking Service Delivery Manager Budapest
On behalf of our client, a leading global company within finance, we are looking for a German speaking Service Delivery Manager for Budapest. For this contract position based in Hungary our client is looking for a German speaking candidate who can start as soon as possible. Are you looking for an exciting new opportunity with a market leading global company then please have a look at the details:
Responsibilities:
- Coordination of standard metrics and data points
- Analysis and statistical trend reviews
- Driving positive changes from their in-depth analysis
- Complaint management and respective escalation activities related to IT user and service centre infrastructure
- Escalation to second and third level resolver groups
- Communication & relationship with key clients
- Driving continued quality improvement.
Requirements:
- Strong service level management knowledge and experience
- Strong interpersonal & formal presentation skills to build strong partnerships
- At least 5 years previous experience in a Vendor Management Office (VMO) or SDM role, preferably UBS User Service Center (USC) relevant
- Languages: English, German (other Swiss languages are comfortable)
Please send your CV in English to Ms. Sophia Alaoui or if you should have any questions, please don't hesitate to call her.
Experis is Europe's leading IT&T recruitment agency with over 100 offices worldwide.