WordPress Technical Support

Description

Modern Tribe is looking for great, passionate people to join our community team. Are you happy, helpful, curious + accountable? Is working on cool stuff with a diverse group of freelancers in a fast-paced remote setting your ideal work environment? Do you use The Events Calendar and have a strong command of its codebase? If so, we’d love to talk with you.

Modern Tribe is the company behind The Events Calendar and its stable of premium add-ons, and we’re growing. We’ve got an immediate opening on our community team for someone looking to take on 10-20 hours of technical support work a week. The types of tasks you’d be working on include:

• Managing the support forums, providing troubleshooting guidance for bugs and common integration issues. All our technical support is handled via forums, and we strive to get all threads a reply within 24 hours.
• Testing bug reports locally and logging confirmed bugs in our projects system, with appropriate detail and testing instructions.
• Pre-release QA testing of our monthly maintenance releases to ensure the code is stable.
• Creating tutorials, snippets, screencasts and other support materials to help users help themselves.
• Running regular user testing sessions and serving as the voice of the community during roadmap discussions.

You will be on the front-lines, representing Modern Tribe to customers. In many ways, you are the face of the company.

Looking for opportunities beyond support? We’ve got you covered; the folks on Modern Tribe’s community team have their hands in everything! Though technical support will be your wheelhouse, there are plenty of opportunities to learn and get your hands dirty in all sides of the business. QA testing, marketing, project management, design and development opportunities are all available for those who demonstrate passion and proficiency handling support. If there is an area you wish to grow in the WordPress space, we’ll do our best to provide you with tools to get there.

Requirements

Please read this list before applying — candidates who apply without meeting this criteria will not be considered for the gig. The right candidate will have:

• Specific experience doing remote technical support, ideally for a WordPress plugin or theme. (Please provide links to examples.) If you aren’t comfortable working with or troubleshooting HTML, CSS, PHP or Javascript, you probably won’t be a good fit for this gig. Don't have experience? Be a contributor to the community and help some people out on wordpress.org/plugins for a week to see if you like it before applying!
• Familiarity with our primary plugin, The Events Calendar.
• Experience working in a remote, distribute environment.
• Great communication skills, a transparent attitude and values in line with our company’s motto of “happy, helpful, curious + accountable.”
• (BONUS) Code samples that demonstrate technical abilities — plugins, snippets or anything else our devs can review to get a sense of your experience.

Please note that we’re seeking full-time freelancers only — this is not a “job”, but a freelance gig. You will be expected to maintain other clients in addition to Modern Tribe, and will be responsible for managing your commitments accordingly. Those moonlighting from a full-time job need not apply.

Info for the application
Think you'd be a good fit? Awesome! Head over to our Join The Tribe page and fill out an application on the form provided - make sure to select "Community/Support" from the radio buttons to let us know which position you're applying for. We can’t wait to meet you!

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