Description
A contract role has arisen within a Bank in Poole. The role entails working in a small user support team based in Poole to provide effective 1st and 2nd line administrative support for the OPUS risk management system to a global user base across the bank.Key tasks:
Carry out a range of tasks, as directed, to ensure that the OPUS Support team is fully able to support the users of OPUS, and is able to meet agreed service levels to all areas of the bank that use the system. Most work is received via email. Although OPUS is an electronic database, this role is to provide basic customer support and does not require an IT background.
- Carry out OPUS user maintenance, ensuring that all user additions, deletions and changes are completed accurately to SLA.
- Carry out business support processes, including hierarchy maintenance, business entity approval limits change & op risk data uploads to ensure completion to timescales agreed with the business.
- Ensure that all work is carried out both accurately and completely. Communicate at all levels effectively, confidently and professionally.
- Ensure that all queries are correctly logged and are carried out to agreed procedures.
If you think you are well suited for the role please apply.