Description
I have an urgent requirement for a Desktop Support Engineer with very strong Windows support experience who must also have Linux exposure and have worked in an ITIL environment.You will take operational responsibility for the management of the workstations and server-based infrastructure on-site at major oil and gas client, and its function in the day-to-day running of the Rotating Machinery Engineering Support Services, inclusive of call logging and daily checks.
You will be responsible for providing support to the Global Infrastructure and Application Service desk support teams and must embrace a "customer at the heart" culture, continuously looking to improve the customer experience, by providing technical and Desk Top support for Geology/Geophysics/Petrophysics/Reservoir Engineering and Production Technology systems covering EMEA, APACA the Americas with high ticket volumes.
IT Engineer supports a wide variety of IT distributed services and systems. The role ensures that critical business systems continue to run efficiently by providing routine and emergency maintenance and administration. The role is also responsible for the deployment, monitoring and maintenance of the IT infrastructure environments while acting as the second point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues. You will also enforce desktop and laptop policies and procedures for compliance requirement.
Deploys and documents new equipment and software upgrades for infrastructure LANs, WANs and wireless networks including Servers, Routers, hubs, Switches, UPSs, and other communication hardware. Implements policies and procedures for network administration, usage and disaster recovery. Participates in implementing all security solutions. Understands and utilizes the correct problem escalation procedures. Works closely with Distributed Services, Systems, Network Support and Event Management teams and assists maintenance when required according to agreed procedures
Coordinates and Maintains asset management
Applicants must have a bachelor's or master's degree in Science or Engineering or equivalent and experience in IT systems support in a high profile environment.