Description
IT Service Helpdesk Administrator
A leading client is currently recruiting for an IT Service Desk Administrator to join the business on a contractual basis in Berkshire.
Key Responsibilities
* Single point of contact for IT Operations for staff, customers and vendors.
* Monitor all incoming service requests and reported faults
* Log all reported service requests and IT incidents received by phone and email and perform initial diagnostics and quality checks.
* Ensure efficient and professional responses to all types of requests received
* Provide end to end monitoring and management of faults and service requests and act as an escalation point for customers and users.
* Own customer issues through to resolution and escalate to the next level of support or management where required.
* Update customers with progress and timescales according to business processes
* Follow standard documentation procedures for monitoring and logging requests and faults.
Skills Required
* Proficient MS Office including Excel.
* Proficient in the use of MS Applications and basic systems.
* Customer service skills in telephone handling
* Good written and communication skills
* Experience using trouble ticketing systems
If you are a Service desk Administrator with the above experience then please send an updated CV
Project People Ltd is acting as an Employment Business in relation to this vacancy.