Customer Service Analyst (50%) (m/f)

Job type:
on-site
Start:
10/14
Duration:
6 MM+
From:
Hays AG
Place:
the Basel region
Date:
09/05/2014
Country:
flag_no Switzerland
project ID:
770762

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We are looking for a
Customer Service Analyst (50%) (m/f)

Reference: en
Start: 10/14
Duration: 6 MM+
Place: in the Basel region
Branch: Zentralbanken und Kreditinstitute

Your tasks:
  • Supplier Management - Assist supplier owners and managers in proactive supplier management, including deliverables, contract and SLA management
  • Incident and Problem management - Minimize the impact of incidents and problems on the business by restoring the normal state of IT services as quickly as possible
  • Release and Change Management - Coordinate the implementation of changes in IT services and ensure that standardized methods are used for efficient handling of all changes
  • Software Management - Support the external service provider in the development, testing and rollout of software
  • Configuration Management - Identify and report on configuration items and their relationships that support the IT services
  • Hardware Provisioning - Organize the purchasing of hardware based on business needs and coordinate systematic renewal of hardware


Your qualifications
  • University Degree in Computer Science or related field
  • ITIL qualification



Skills:
- IT service manager


Keywords: ITIL Service Management requirement customer analyst