Description
The purpose of this role is to provide quality and cost effective customer account management through telephone and other online tools to Enterprise customers and/or support other team members in the pursuit of this activity.
The responsibility and customer base will vary overtime and consist of either;
- Managing customers in the transistion of services services in the agreed timeframes. This requires customer assessment of requirements, developing solutions to business needs and obtaining customer commitment to the new services.
- Manage the ongoing business needs of customers by understanding the strategy of the account and delivering to it including upselling/cross selling where possible and working with other sales and delivery resources as appropriate
- Accountability for the pursuit and execution of specific tactical sales opportunities (including campaigns) as required and during peak team load.
Key Accountabilities:
- To ensure customer satisfaction levels are met and exceeded
- Build and/or maintain customer relationships over the telephone and/or online to understand business needs exploring and closing sales
- Identify customer needs through questioning techniques, product usage analysis and provide product/service information to enable the customer to make informed decision.
- To identify, promote and engage in continuous improvement initiatives
- To manage opportunities through the sale cycle from discover through to close
- To provide order detailing and/or fulfilment functions in support of Inside Sales team members as required.
Essential Skills and Experience:
- Highly developed interpersonal and communication skills.
- Highly organised with experience in customer service or account management
- Self starter with a high level of motivation, and ability to learn and develop
- Proven solution selling and value selling skills
- Strong Commercial/business acumen skills, with an ability to discuss business requirements
- Previous experience in a similar role
If you'd like to be considered for this role please APPLY NOW!