Description
Role: IT Support
Location: Hague, Netherlands
Job type: Contract (4 months)
Language: Dutch
Key Objectives
- Overall administration and technical support of day-to-day onsite laptop/desktop service operations, either via face to face, telephone or via remote connection tools.
- Manage the complete life cycle of laptop/desktop environment from procurement, on-going support to decommissioning.
- Support of laptop/desktop hardware (break fix), software (Microsoft technologies such as WDS and OS), CA Arcserve Backup, VMWARE, Symantec AV, Blackberry, managing peripherals, maintaining & administering all loan equipment.
- Key part of the role is imaging of laptops, support standard build updates and conducting physical IT asset management and keeping the IT inventory up to date at all times.
- Provide telephony and video conference support within the office environment as well as daily changing of backup tapes and logging results.
- Create and update documentation on processes/systems relevant to the EMEA OSS team.
- Provide support to other technical teams for IT projects and out-of-hours work.
- Work as part of shift rota, covering between 08:00-16:30 or 09:30-18:00.
Experience
- Solid experience in a busy local IT support environment with excellent troubleshooting skills
- Experience of supporting field-based users.
- Good working knowledge and understanding of Microsoft Windows XP/7/8 - Office
- Experience of supporting Active Directory, Group Policy and File/Print management in a corporate environment would be advantageous.
- Good organizational skills for IT asset management and inventory maintenance.
- Excellent documentation skills for creating/updated processes and procedures.
- Understanding of an Incident management system (Remedy desirable).
- Must have excellent customer facing qualities with a flexible, can do attitude.