Description
- Develop and write technical content including descriptions, installation procedures, operating instructions, maintenance and troubleshooting information.
- Conduct interviews with SMEs to gather data for content.
- Responsible for handling multiple projects at one time in a dynamic environment.
- Coordinate, manage and control documentation and training material development projects and deliverables.
Years of experience required: 5 years
- Excellent writing skills with the ability to clearly translate highly technical information into easily used and understandable text and illustrations.
- Excellent interpersonal skills necessary to communicate with engineering, marketing, SMEs and external team members to obtain the information necessary to carry out assignments.
- In-depth knowledge of electronic publishing including FrameMaker, Adobe Illustrator, RoboHelp, Photoshop, content management systems, and DITA.
- Voice Client Server, PBX background a plus.