Description
Customer Service Specialist opportunity with an international technologies organisation on a contract to permanent basis. Located in Hampshire, the Customer Service Specialist will be the main point of contact for EU based customers for Sales Operations activities.Responsibilities:
* Act as the local interface for product shipping and ordering activities working closely as part of global team.
* Be the EU interface for any customer quality related issues - working closely with our global quality team.
* The local EU interface for all customer qualification issues supporting / enhancing / leveraging account team resources.
* Co-ordination point for all NPI (new product introduction) sales operations activities at EU OEMS including managing samples / die revisions / pre-ordering etc.
* Monitoring customer information websites and communicating relevant issues internally.
* Working with demand planning to support sales during time of supply / demand imbalance.
* Responsible for working with the EU Sales Team for completion of the weekly and monthly sales forecast process
Skills and Experience Required:
* Experience in a customer services role, within the technology/telecomms industry
* Experience in a sales operations role with a deep understanding of sales logistics
* Understanding of quality related processes in a technology environment
* Experience in a Demand Planning environment.
* Must be adaptable and quick to learn and adjust to all business applications such as Oracle, Rapid Response, Agile and others as they are integrated into the business, as well as effectively adapt to new processes as they are rolled-out.
* Microsoft Office Experience, including strong Excel and Powerpoint skills
This is a fantastic opportunity to join one of the world’s leading companies within wireless technology offering continued career growth and development.