Description
Background:
International bank with a large Windows platform has a team called End User Services - The On Site Support team is responsible for supporting the end user workplace at all of the bank's locations. Its responsibilities include the deployment, management, and maintenance of around 5500 desktops, laptops and thin clients and all the peripheral equipment (printers, monitors, etc). Besides the traditional workstations they set up and provision of iPads and iPhones. Additionally, the team delivers lending service for IT equipment, and assistance for Voice and audio visual meetings.
The Support team is looking for a System Engineer to join the department responsible for the bank's IT/Office infrastructure support, security & architecture.
Tasks:
You will support End Users in a variety of ways:
Engineering Services: Be the technical authority for the Citrix & VDI platform and workstations;
Application Integration: Automate and Document the deployment of client applications for Desktops, Laptops and Citrix environments;
Remote Support: Provide support for all applications delivered via Citrix or VDI;
On-Site Support: provide at desk user support for all IT related hardware;
Messaging Services: Provide support for all Notes and BlackBerry applications
Skills:
- SystemEngineer, PC Support, Windows, Citrix, MS Office, Lotus Notes, Messaging.
- Minimum 3 years in a PC/IT Support role.
Language: English