Description
Service Manager: Helpdesk, Service Desk, ITIL, GxP, SOX, Travel up to 80-90%
My client, a world renowned global organisation based in Prague is seeking a Service Manager to be responsible for ensuring that Service Desk and Warehouse operational activities are delivered through appropriate providers to the expected level of excellence as defined by contractual Service Level Agreements.
The successful candidate will be skilled in the following areas:
* Operational excellence: measurement through Service Desk and Warehouse SLAs/KPIs and customer satisfaction surveys.
* Closeness/integration with resolver teams: be personally accepted by teams
* Achievement of agreed targets in terms of quality, time and cost.
* Achievement of service levels corresponding to industry best practice (price/performance etc.)
* Implementation of modern technology and operational concepts according to industry best practice