Description
ITIL Change Manager, ITIL Change Management, ITIL Service Manager, ITIL Change Analyst
ITIL
Change Management
Service Management
Service Integration
LAN Desk
Change Process
Do you want to work for one of the worlds leading service providers?
Do you want to work a lucrative 12 month contract that is likely to extend for another year?
Do you speak English and Dutch?
Job descriptionWithin ICT Service Integration (Change Management Office) responsible for the administrative support within the release and change management processes to ensure a smooth and efficient completion of these activities and in close collaboration with other ICT services and suppliers.
The following tasks should be performed:
* Register/monitoring changes/releases with internal and external IT services.
* Change Process Flows by the entry into production of new software releases (releases)
* Perform Quality around the registration of changes and releases
* Reporting on outstanding issues
* Preparing the CAB agenda
Technical knowledge
* Office tools (Word, Excel, Powerpoint, Access)
* Familiar with IT terminology
* Knowledge of ITIL (change management) and process-based work is required
* Experience with LanDesk is a plus
. Good communication skills Assertive but polite.
. Works independently and spontaneously picks work
. Participates in team meetings, work effectively with colleagues, it is receptive to advice Minimum 3 years' experience in an ITIL-compliant process executive function
. Experience in administrative succession of change tickets
. Experience in release coordination is a plus