Description
Senior Digital User Researcher
AGILE - Conducting in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user need is fully understood in the service design); Working with Service Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material; Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction; Presenting findings and related design/business recommendations and customer insights to senior decision makers.
Essential Experience:
- a degree/other qualification in psychology/sociology/social research etc
- Research planning/analysis
Desirable Experience:
- Agile methodology desirable
- Working knowledge of tools such as google analytics desirable
Duties:
- Planning, designing and conducting in-house usability testing sessions to support the design and development of government services
- Leading the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing
- Conducting in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user need is fully understood in the service design)
- Working with Service Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material
- Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction
- Designing, Scripting and analysing ad-hoc quantitative surveys using in-house software licences
Managing ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping - Applying knowledge in human factors, ethnography, and the user-centered design process to product and service design in an iterative development environment
- Presenting findings and related design/business recommendations and customer insights to senior decision makers
- Managing day-to-day operations with a range of usability and market research agencies with accountability for schedules, value for money and deliverables
- Promoting user centered design principles and best practice within government
Please note: successful candidates will have to under security clearance.