Description
This role leads a number of the calculation work-streams in ensuring that customer redress is compliant, appropriate and optimised across all identified programmes for customer & product segments and business units
Key Responsibilities:
* Lead the interpretation of requirements, regulations and policies for redress populations
* Take ownership of part of the calculation portfolio, driving new solutions and process improvements
* Provide analysis of problem statements to deliver options for methods suitable for specific redress issues, including PPI
* Ensure that all activities and duties are carried out in full compliance with regulatory requirements
* Provide expertise on a consultancy basis to all areas of Group as part of a redress calculation centre of excellence
Knowledge & Expertise:
* Knowledge of the FCA regulatory framework relating to complaints
* Knowledge of the Financial Services Strategy and the supporting business processes
* Proven project management capability; confident in driving and leading projects
* Proven experience of interrogation and analysis of complex datasets to provide senior stakeholders with useful operational and strategic insight
* Highly developed skills to prepare insightful management reports to a high standard with limited supervision
* Good knowledge of relational database concepts and ability to specify basic database queries
* Strong skills in the use of Microsoft Office toolsets (Excel, Word, PowerPoint, etc.)
* Ability to influence and build constructive relationships within a team and through these relationships, champion the customer experience
* Ability to leverage knowledge of specialists as required (eg from Operations or Technology)
* Knowledge of the concept of 'Treating Customers Fairly' and how we can positively influence the business to consider this in all decisions
Experience & Qualifications:
* Accountancy qualification
* Retail Banking or Credit Card experience preferable
* Ability to collate, analyse complex data sets from disparate sources, comfortable with ambiguity.
* Attention to detail and analytical approach
* Flexible, agile and organised in working approach to ensure that they possess the ability to positively react to the continuous fluidity within the business
* Ability to adopt a process improvement approach when required
* Preference for experience of Data and MI analytics processes in large, financial services organisation.
* Experience in VBA and SQL coding useful but not essential
Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice ). By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.