Description
This analyst position will be triaging malware on remote Microsoft desktops and other operating systems. A successful candidate will have.extensive* experience troubleshooting Operating Systems, understand OS administration tools, and able to efficiently use command line interfaces in OS administration. The analyst will be responsible for resolving incidents in queue, executing scripts, and analysing data in order to resolve or escalate issues discovered. This position is process driven and will require a high amount of critical thinking and problem/puzzle solving. When appropriate, the analyst will escalate or ask for assistance from senior team members when a resolution cannot be determined.SKILLS:
Required: Candidates should have a strong Microsoft background (OS), previous desktop support type positions/experience, command line experience, and have a high aptitude for learning and growth within a role.
Desirable skills would include: IT Security background, PowerShell and WMIC command experience, and/or batch Scripting experience.
Education/Experience: Computer-related or Engineering-related four year College or University Degree (or equivalent work experience). Seven or more years progressively responsible IT job-related experiences.