Description
Network Support Engineer
HiberniaEvros are seeking applications for the position of Network Support Engineer.
This will be a Long Term Contract based onsite with our client and partner (a leading world renowned global Multi-National IT company) in Cork
Key Duties/Responsibilities:
- Technically minded individuals with strong troubleshooting skills.
- Help our customers resolve technically complex issues.
- Working closely with functional teams to provide feedback for improving the product quality and reliability.
- Identifying opportunities for process and procedure enhancements to drive efficiency and customer service satisfaction levels.
- This career building contract position is very challenging with great room for learning and growth!
Role Responsibilities:
- Take ownership of technically complex customer reported issues and work closely with the customer until resolution
- Document relevant information and ensure that the customer is communicated in a timely manner
- Ensure that the work performed meets the quality standards
- Ensure that customers are treated with highest degree of respect
- Work closely with the Engineering and Product Marketing teams on new technology introductions
- Work closely with Engineering to resolve escalated Software and Hardware issues to ensure quality products for our customers
Experience/Technical Skills Required:
- 1-2 years of relevant experience or equivalent combination of education and work experience with a demonstrated knowledge of fundamental networking principles including OSI model, TCP/IP and UDP protocols, packet capture analysis and related networking technology
- Excellent understanding of LAN & WAN Network topologies, in-depth knowledge of TCP/IP Protocol Suite, LAN/WAN access technologies, Internet Security Architectures and Routing Protocols
- Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic to meet staffing attendance requirements
- Candidate should also possess excellent communications skills and be in a position to work under pressure with calmness and composure
Preferences:
- Experience with installation, configuration and management of network security products (Firewalls, IPS, VPNs) and also Internet devices like Routers, Switches, Load Balancers, Application Proxies, ...etc
- Work experience relating to supporting wireless products 802.11 a/b/g/n
- Professional certifications from Cisco, Microsoft, SonicWALL, ICS2, GIAC, etc
- Work experience relating to supporting wireless products 802.11 a/b/g/n
One of the following Languages will be extremely advantageous:
- Portuguese
- German
- French
- Spanish
- Italian