Description
Main skill/s required SQL and SQL Troubleshooting, Scripting - PowerShell preferred. SharePoint.
- Years' of experience required (3-5+ years)
- Candidate to come from L2/L3 support in a large organisation. Focus on Technical ability but also must have excellent customer focus and a track record in providing quality service. Moving into DevOps roles so Development experience a plus.
The ideal candidate will have 3+ years in various Microsoft technologies:
Windows Server (WS 2008 preferred)
SQL Server
Active Directory
Windows NLB cluster management + Windows Cluster Management
Networking
Solid understanding of standard computer science concepts required.
Must have the Associate's degree in a technical field preferred, or an equivalent combination of education and experience required.
Job description:
Acts as the final point of escalation and resolution for technical support.
Responsibilities to provide advanced technical support to developers, testers, PMs and end users for complex products, including highly escalated issues, provide support via telephone, written correspondence, and electronic media.
Adhering to services support SLAs and processes.
Dedicated weekend support for business critical applications. Will need to work 5 days a week which includes Saturday and Sunday + 3 week days.Will need to do bank Holidays coverage.
Core work hours 9 am to 5:30 pm GMT.
Other Skills:
Ability to quickly ramp up supporting services (applications) not seen before based on underlying core technologies like SQL, Win2008, IIS etc.
Exceptional customer service, communication, problem solving, and technical writing skills are required.
Experience in following technologies will be a big plus:
SQL Scripting
SQL Reporting
Business Intelligence reporting
Command-line-Scripting,
Power Shell
C#
SAN technologies.