Description
SAP CRM 7.0 Contact Center / Call Center consultantSkills required:
•SAP CRM 7.0 Contact Center / Call Center Expert ,
•Process of request and complaint management experienceice in SAP CRM
•Excellent English essential / German nice to have although not essential.
Role
BUSINESS AND PROCESS CONSULTANT
scope of work:
Expert in SAP CRM 7.0 Contact center / Call Center Solution (implemented topic is Request and Complaint Management) Review of the requirements, creation of functional business document, consulting of the business team concerning best practices for these topics.