Customer Service Advisor - HR

Job type:
on-site
Start:
ASAP
Duration:
6 months
From:
Hyphen
Place:
Surrey
Date:
01/24/2015
Country:
flag_no United Kingdom
project ID:
839659

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* Customer Service Advisor (HR) - Contract - Camberley based.*

Bank of America Merrill Lynch based in Camberley is currently seeking a Customer Service Advisor (HR) to join their Human Resources Team.

BAML are a global Company and the primary function is to support Employees across the Bank to meet their HR needs. The position is within a contact centre environment with a huge emphasis on exceptional customer service skills. Majority of enquiries come through phone calls, but also via an internal web based system.

Key Skills required for Customer Service Advisor (HR):

*Strong written and oral communication skills and the ability to communicate with people at different levels of the business
*Excellent team player and the ability to build effective team relationships
*Good general IT and MS Office skills are essential. Knowledge of HR IT Systems (Oracle, Siebel) would be desirable
*Ability to work in a fast-paced environment
*Experience of working in a customer service driven environment

The responsibilities of a Customer Service Advisor (HR):

*Provide excellent customer service on a daily basis
*Log all inbound calls and updates into a call logging system
*Take internal calls and web based queries and provide the best resolution and support
*Provide guidance to employees on HR procedures and systems
*Provide employment verification letters
*First line of support for all payroll queries.
*Hours of work: 8.30am - 5:30pm

If you wish to apply for the above position, please call me or email on (see below)

Please be advised if you haven't heard from us within 24 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy and operates as an equal opportunities employer.

Hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.