Description
A Pensions Administrator required for this leading FTSE100 company within their large pensions team. this 12 month contract is available for a pensions administrator who can hit the ground running and assist with a back log of work.
You will undertake all aspects of scheme administration on both defined benefit and defined contribution scheme administration. Assisting with ad-hoc project work.
Key Responsibilities
- To receive, and input requests for work on to the pensions administration database.
- To process the work requests in accordance with prescribed procedures and timescales.
- To input data from letters, emails and telephone conversations onto the pensions administration database.
- To check standard written correspondence and produce non-standard free-format written correspondence in response to enquiries.
- To respond and take ownership for standard and complex customer queries.
- To check pre-calculated quotations from system for distribution to members.
- To perform manual calculations and produce quotations for distribution to members.
- To update the pensions administration database as required.
- To arrange for the settlement of benefits in accordance with prescribed procedures and timescales.
- To manage and prioritise own workload.
- To look at ways in which processes and procedures can be improved and drive forward any ideas.
- To deal with basic and more complex telephone enquiries, in a polite and professional manner, about all aspects of the pension arrangements, whilst maintaining strict confidence about individual's private information.
- To be aware of, and adhere to the SLA standards that apply.
- To ensure that any issues or problems are raised with a more senior member of the team at the earliest opportunity.
- To ensure that personal skills and knowledge are kept up to date in accordance with your role requirements and future development.
- To undertake periodic projects as required.
- To deal with other ad hoc tasks as requested and prioritising within ongoing responsibilities.