Description
IT Support - European Commission - Brussels
For one of our projects at the European Institutions in Brussels, we are urgently looking for an IT Support Consultant.
Main tasks:
- Attend phone and email end user requests.
- Provide intensive remote support whenever possible so as to increase first call resolution rate.
- Take care and follow of rules and policies on a daily basis.
- Provide first level support on incidents and requests: install and remove of material and software conduct computer diagnostics to determine nature of problems, provide technical assistance and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Provide second level support: problem analysis activities on demand, investigation, reporting, deployment of software packages, test of new tools and reporting of security risks.
- Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Inventory activities support: scanning, rescanning, reception and storage of new material.
- Tonner replacement.
- Propose of new articles for the Knowledge base system and update of existing articles.
- Proactive reaction to solve issues and propose of new actions to be taken.
- Usage of corporate IT tools, learning and proposal of new ones.
Languages:
Fluent in English and French is an asset
Others:
Capability of integration in an international/multicultural team environment
Our offer:
- Salary (depending on years of experience and education) between € 2.000 and € 2.700 gross per month
- € 150 net allowance per month
- Hospital insurance + dental + optical (also for family)
- Mealvouchers
- € 250 net ecocheques per year
- Public transport re-imbursement
If you are interested please apply as soon as possible, preferably before Saturday 7 February. Please mention in your application per when you could be available and what your salary-expectations are.