Description
URGENT CISCO network Support Engineer- CCIE- Madrid, Spain. (Spanish and English speaking)
CISCO network support required to work on shift basis in Madrid. Excellent Spanish and English is essential.
The role will involve;
Opening and monitor cases in the TAC.
- Provision of all information about the topology, configurations, etc. support teams scaling Cisco, such as TAC (Technical Assistance Center), Bus (Business Unit) Developers (Developers), Engineers FTS (Focused Technical Support Engineers), Engineers NOS (Network Optimization Support Engineers), etc .
- Monitoring DDTS IOS (Internet Working Operation System Distributed Defect Tracking System)
- Provide recommendations for Hardware, Software and Configurations for Cisco equipment under the supervision of FTS services and NOS
- Assistance to incidents of high and medium priority (P1, P2, P3) escalations to CISCO within working hours.
Additionally required, that one of the resources made AVAILABILITY service, whose specific tasks will be coordinated by the operational manager and typically are:
- Opening and trackers high priority (P1) escalation to CISCO out of working hours.
- Monitoring the impact of high priority (P1) to remain open after hours, regardless of when they started.
- Provision of all information about the topology, configurations, etc. support teams escalations Cisco, as they can be TAC, Bus, Developers, Engineers FTS, Engineers NOS, etc.
If your skills and experience are suitable for the role please apply to (see below)
Project People Ltd is acting as an Employment Business in relation to this vacancy.