Client Order Management/Unit Dealing Specialist

Job type:
on-site
Start:
ASAP
Duration:
12 months
From:
ISL (Incite Solutions Ltd)
Place:
London
Date:
02/27/2015
Country:
flag_no United Kingdom
project ID:
859327

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Leading Investment Manager require an individual to join their Client Order & Transfer Agency Services team covering a range of Unit Trust/OEIC/pooled Investment Vehicles. You will be required to provide a comprehensive customer-focused dealing support service and ensure client orders for pooled funds are processed effectively within principal systems.

Principal Accountabilities

* To carry out all tasks as necessary to ensure the accurate and timely execution of client orders for Unit Trusts/Pooled fund range liaising with 3rd Parties as necessary,
* Developing and maintaining effective Client and Service Provider relationships, working closely with service providers to ensure service provision supports team's objectives/goals.
* Manage and direct the resolution of day to day operational issues or errors and resolve anomalies to ensure high-level of customer service and accurate transactions.
* To take ownership and design and enhance operational processes in conjunction with appropriate systems to support functional processing.
* To maintain procedure manuals, task lists and Risk Maps as necessary and ensure procedural enhancements are implemented and communicated to team members as required. Continuously review controls to ensure in line with current business processes.
* To continually seek to understand and satisfy internal and external client requirements.
* Participation in change initiatives representing the needs of the department. Proactively identify process improvements, service and risks to ensure client service is robust to meet capacity and stakeholder requirements.
* Produce management information to management highlighting trends, analysis and errors.

Strong knowledge of Unit Trust/OEIC Dealing is essential - please contact for full details.