Description
Technical Support Analyst works in a technical client-facing service environment, supporting partners. They provide specialist technical support for resolution of customer problems, incidents, issues, requests and queries. They liaise with product specialists, engineers, and support teams, as required resolving requests/issues in a timely manner. They ensure proper documentation, notification, escalation, tracking, and follow up of all incidents as well as translating client requirements into solutions that will create value for the clients. This role is initially for 6 months but likely could be extended.
Roles and Responsibilities
Troubleshoot and resolve technical issues related to data feeds by
Providing guidance and consultative technical support to partners
Work with a Partner/Account management Support model
Work directly with Engineers/Technical team on Partner technical integration
Bug management
Required Skills/Competencies/Experience
2 years experience working in a client-facing technical service environment,preferably supporting web-based products
Experience with Data Feeds Management and Troubleshooting
Ability to absorb complex technical concepts and communicate them to a non-technical audience
Strong collaboration, leadership, organization and the ability to work well in teams
Demonstrated creative problem-solving approach and strong analytical skills
Strong communication skills
Familiarity with Adwords a plus.
E-commerce/Online advertising experience
Fluent written and spoken English AND German
Technical Skills
Working knowledge of XML
Desirable
Analytical skills and working knowledge of XML and data feeds
Prior knowledge of online advertising products/tools
Basic notion of programming and JavaScript
Education
Bachelor's degree required: B Tech, BCA, BSc comp, BSc IT, or equivalent practical experience
All of our professionals receive comprehensive training covering business acumen, technical and professional skills development. You also will have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.