Description
For our client located in Schaffhausen, we are looking for aIT Support Specialist (2738)
To support and further develop our IT services, we are looking for an IT Support Specialist to join a diverse team of talents in an organization that truly cares.
Responsibilities:
Provide responsive, timely support to all end-user questions and support requests
Set expectations for resolution and communicate status changes as necessary
Develop, document and ensure adherence to company established IT and security procedures, system configuration standards, maintenance and upgrades
Work directly with external IT provider to resolve server / infrastructure problems including LAN, WAN, networking and special application issues
Order, install, configure, upgrade and arrange new and replacement desktop hardware and software as required
Manage peripheral IT equipment, including printers, fixnet and mobile phones and track deployment of such devices
Provide input and recommendations to management on hardware and software
Compile monthly IT reports and monitor relevant invoices from external suppliers
Provide basic SAP technical support and troubleshooting services
Manage the firm’s Mobile Device Management system: including granting and revoking of access rights, training users and troubleshooting
Manage the firm’s audio and video conferencing solutions, including advising and training of users
Requirements:
Profound IT knowledge and previous hands-on experience in IT and technical support (SAP knowledge advantageous)
Proactive client focus and experience supporting senior executives
Ability to work independently and thrive in a fast-paced environment
Relevant education in computer science, such as “Informatikerin und Informatiker EFZ Schwerpunkt Systemtechnik”
Problem-solving abilities and a thorough understanding of IT security and risks
Fluency in English and German, and the ability to speak and write clearly and concisely in both languages
Swiss citizenship or a valid work permit for Switzerland
We are looking for a highly motivated and energetic team player with strong client focus and
an open-minded attitude to drive change and continuously improve processes.
If you fit the job description and are looking for a new challenge, we look forward to receiving your CV in MS-Word format (.doc/.docx) at