Description
Job Duties and Responsibilities:
- Install, configure, upgrade, maintain, and program infrastructure applications not supported by system level IT organizations.
- Act as escalation point for the service request group.
- Add, delete and change privileges for users in various applications as well as investigate and resolve user access issues.
- Maintain scripts used for reporting, monitoring and analysis.
- Monitor and respond appropriately to outages and alerts, escalating issues as needed.
- Work with system level IT organizations to maintain local enterprise hardware.
- Diagnose, resolve and document incidents in the Remedy system.
- Plan, implement and document technical change requests using the Remedy system.
- Participate in district change management meetings.
- Develop and maintain technical process and procedure documentation including contingency operations.
- Implement necessary patches, hotfixes, service packs, cumulative updates, and upgrades to meet security compliance and maintain application integrity.
- Research, document and implement new technology solutions.
- Ensure application availability by monitoring hardware and software capacity and function.
- Work extended hours as necessary to maintain existing or implement new technology with minimal customer impact.
- Participate in on-call rotation.
- Travel occasionally up to 5% the time.
- Handle other duties as assigned
Required Skills
- Proficient in one or more operating systems, such as Microsoft Windows Server , Red Hat Enterprise Linux, Oracle Solaris Unix, ESX and Apple OS X.
- 7-10 years relevant experience
- Proficient with administration and troubleshooting of complex infrastructure applications, such as IIS and Apache products.
- Knowledge of enterprise computer system components, such as Storage Area Network, LAN/WAN, server hardware and virtual technologies, such as VMware ESX/vSphere.
- Basic knowledge of one or more technology features, such as Microsoft Active Directory, Group Policy, file/share permissions, common Ports, DNS, DHCP and WINS.
- Basic knowledge of relational and multidimensional database management systems, such as Informix, Microsoft SQL, MySQL, Oracle RDBMS and Oracle Essbase.
- Working knowledge of Scripting products, such as Unix and Linux Shell Scripts, Visual Basic Scripting, DOS/Windows command scripts, SQL scripts and PowerShell.
- Basic knowledge of incident and change management systems, such as BMC Remedy and Atlassian JIRA.
- Experience with enterprise Content Management Systems (CMS)
- Working knowledge of Microsoft Office products and IBM Lotus Notes.
- Bachelors degree or commensurate experience.