Description
Job Title: SAP Basis CONSULTANT
Job Location: Prague,Czech Republic
Type: Contract Opportunity
*Job Description is as follows:
SAP Basis Senior Consultant
(1.) Incident Management + Change Management (Planning & Execution)
- On - call Escalation
- Ticket Quality
- Process adherence & Security compliance
- Customer feedback ( Appreciations, CSAT survey results)
- KB preparation and review, Knowledge sharing & documentation
- Root cause analysis/Problem Management + Capacity/Architectural Management
- SLA compliance for tickets
- Value Add
- Training/Mentoring