Description
SAP SD/MM Support Consultant - Nice, France - English speaking - 24 months +
(SAP SD, SAP MM, SAP SD Consultant, SAP MM Consultant)
One of our blue chip clients is urgently looking for a SAP SD/MM Support consultant for a long term contract based in Nice, France.
Start date: ASAP
Duration: 2 years
Profile:
Excellent knowledge of SAP SD/MM (Min. 5 years' experience).
SAP FI/CO knowledge desired.
Experienced working in a project team
Excellent communication skills
High level of English, written and verbal.
Mission description:
Recover functional and technical incidents and requests or escalate them to resolver groups in order to restore IT service to defined service levels.
Primary responsibilities of the resource:
Respond to internal customers questions concerning internal business solutions (functionality, application, interactions between different solution components)
Acknowledge, investigate and when possible resolve incidents within service levels.
Escalate incidents outside the scope of team competencies to 3rd level resolver groups within the company or to external service providers.
Coordinate incident resolution w/resolver groups and provide internal customers with updates on progress and status.
Update and improve the support web site and knowledge database including diagnostic, troubleshooting and support tools.
Provide improvement suggestions for internal business solutions as well as input for the construction of the associated support service offerings.
Deliverables, main accountabilities and activities:
Root Causes Analysis: The ability to use the Root Cause Analysis method by ascertaining and analysing the cause of incidents to determine how these incidents can be solved or be prevented from occurring. Process to help stakeholders to understand causes of a incident well enough to achieve permanent resolution of that service interruption.
Competencies:
Excellent customer service orientation
Excellent communication, presentation, planning and organizing skills
High level of stress resistance and flexibility in rapid changing environment and demands
Fluent in English
Good social networking skills
Experience in working in a team-oriented, multicultural and collaborative environment
Skills in cross-organizational moderation and coordination/integration
Organized and structured in execution (documentation, feedback, deadlines, etc.)
Can conform to shifting priorities, demands and timelines through analytical and problem solving capabilities.
Please send CV for full details and immediate interviews. We are a preferred supplier to the client