04/22/2026 updated
80 % partially available
Senior Support Engineer, Junior Engineer Product Support, Training Counsellor
Gurgaon, India
Only remote
B.Tech. Computer ScienceBusiness ModelDevOpsSalesProduct SupportCloud ServicesCopadoSalesforce.ComStakeholder ManagementDemonstration Skills
5x Salesforce Certified Consultant, 2X FlosumCertified Expert, 2X Copado Certified with overall 9+ years of progressive expertise in Salesforce products like Sales Cloud, Service Cloud,Community Cloud and Salesforce DevOps.
• Thorough experience working with the customers and business stakeholders to understand the complex business model to generate & implement client-specific solutions in Salesforce.
• Experience in implementing complex and custom solutions in Salesforce DevOps based on customer’s requirements using Flosum & Copado.
• Excellent communication, presentation, interpersonal and leadership skills; quick learner, flexible and motivated team player capable of multitasking.
• Experience in leading cross-functional discussions with R&D/Product teams to help resolve product issues.
Experience
Professional experience10+ years
Freelancer since2023
Languages
EnglishFluent
Project history
* Worked with clients across the EMEA, the APAC and the AMER and solely responsible for closing
7400+ user stories.
* Awarded as best debugger for Multi-Instance Core and Communities Service Disruption which took
place on May 17, 2019. (Knowledge Article Number 000320234)
* Product expert on Salesforce Data Management and AppExchange, make recommendations on best
practices for using Salesforce.com
* Worked with cross-functional teams like CCE, R&D and Sales teams to identify and resolve customer
issues.
* Mentor new hires & coach the team on operations by conducting trainings (as SME for technical
queries as well as a Lead for process related concerns)
* Performed technical troubleshooting for issues raised by clients related to Community Cloud,
Service Cloud, Sales Cloud, Analytics, Packages, Sandboxes.
* Build, Manage and maintain custom objects, fields, formulas, validation rules, page layouts,
custom flow and approval processes.
* Developed process enhancements through automations including Flows, Approval Processes, and
Escalation Rules.
* Provide on-going support and system administration to quickly fix production issues with
Salesforce.com and provide on-going maintenance.
* Knowledge in Salesforce.com Apex Classes, Apex triggers, SOQL, and SOSL.
* Make recommendations on best practices for using Salesforce.com
7400+ user stories.
* Awarded as best debugger for Multi-Instance Core and Communities Service Disruption which took
place on May 17, 2019. (Knowledge Article Number 000320234)
* Product expert on Salesforce Data Management and AppExchange, make recommendations on best
practices for using Salesforce.com
* Worked with cross-functional teams like CCE, R&D and Sales teams to identify and resolve customer
issues.
* Mentor new hires & coach the team on operations by conducting trainings (as SME for technical
queries as well as a Lead for process related concerns)
* Performed technical troubleshooting for issues raised by clients related to Community Cloud,
Service Cloud, Sales Cloud, Analytics, Packages, Sandboxes.
* Build, Manage and maintain custom objects, fields, formulas, validation rules, page layouts,
custom flow and approval processes.
* Developed process enhancements through automations including Flows, Approval Processes, and
Escalation Rules.
* Provide on-going support and system administration to quickly fix production issues with
Salesforce.com and provide on-going maintenance.
* Knowledge in Salesforce.com Apex Classes, Apex triggers, SOQL, and SOSL.
* Make recommendations on best practices for using Salesforce.com
* Carrying out Salesforce administrative work such as data migrations, list uploading, list
cleansing, reports, creating and modifying reports and dashboards, etc.
* Liaising closely with business analysts, project managers and developers in order to ensure that
the Salesforce system is managed effectively.
* Build, Manage and maintain custom objects, fields, formulas, validation rules, page layouts,
custom workflow and approval processes.
* Strong understanding of Salesforce.com security settings Roles, Profiles, Sharing Rules,
Import/Export, Sandboxes, Change set, Managed Packages, Communities Configurations.
* Experience in data migration from Excel, MS using Data Loader, Import Wizard & Workbench.
cleansing, reports, creating and modifying reports and dashboards, etc.
* Liaising closely with business analysts, project managers and developers in order to ensure that
the Salesforce system is managed effectively.
* Build, Manage and maintain custom objects, fields, formulas, validation rules, page layouts,
custom workflow and approval processes.
* Strong understanding of Salesforce.com security settings Roles, Profiles, Sharing Rules,
Import/Export, Sandboxes, Change set, Managed Packages, Communities Configurations.
* Experience in data migration from Excel, MS using Data Loader, Import Wizard & Workbench.
* Student Counselling for PHP/Web Designing
* Network/System Administration
* Impart training on basic computing
* Network/System Administration
* Impart training on basic computing