08/09/2025 updated

AS
100 % available

Technical Lead, Infrastructure with extensive IT systems management experience

United Kingdom
Only remote
Advanced apprenticeship in communication
United Kingdom
Only remote
Advanced apprenticeship in communication

Profile attachments

Aaron Sutton - CV.docx

Infrastructure ManagementWindows ServersVeeam
IT Infrastructure Management
Design, implementation, and optimization of scalable, secure technology solutions including servers, storage, and cloud platforms ensuring seamless integration and high availability.

Cybersecurity
Implementation of security policies, regulatory compliance, and collaboration with cybersecurity teams to mitigate risks and protect company data and infrastructure.

Virtualization & Cloud Technologies
Administration of VMware environments, Microsoft Azure, and hybrid cloud solutions with expertise in disaster recovery, backup solutions, and infrastructure monitoring tools.

Windows Server Administration
Management of Windows Servers from 2002 to 2022, including Active Directory, Group Policy, and system security patching to ensure optimal performance and security.

Storage Solutions
Administration of enterprise storage systems including Dell Unity, Compellent, and EqualLogic with expertise in data protection and backup strategies.

Microsoft 365 & Exchange
Management of Microsoft 365 ecosystem including Exchange, ensuring seamless email and collaboration services across organizations.

IT Service Management
Configuration and administration of manage engine Service Desk Plus, JIRA, and other ITSM tools following ITIL framework principles for efficient IT service delivery.

Backup & Monitoring

Specialise in Veeam, checkMK, solar winds, prtg monitoring solutions

Experience

Professional experience10+ years
Freelancer since2024

Languages

EnglishNative speaker

Project history

Technical Lead, Infrastructure

TGS
Leading infrastructure initiatives by designing, implementing, and optimizing scalable, secure technology solutions. Providing technical oversight in IT infrastructure operations and mentoring staff while supporting digital transformation efforts.

Manager, Infrastructure

TGS
Led a team of 5 IT professionals in the design, implementation, and maintenance of the company's IT infrastructure. Managed change processes, developed IT policies, and collaborated with business units to align infrastructure projects with business objectives.

System Administrator 2

TGS
Administered enterprise-level network infrastructure, including servers, storage, and backup systems. Managed Windows Servers, storage solutions, and implemented monitoring systems while ensuring virtual infrastructure reliability.

Senior IT Support Specialist

TGS
Provided systems support throughout TGS, including troubleshooting hardware/software, managing Windows Servers, and administering various systems like CheckMK SME, storage solutions, and Microsoft 365.

Systems Support

TGS
Provided systems support throughout TGS, including troubleshooting hardware/software, software installations, and server management. Implemented monitoring systems and performed VMware migrations.

SERVICE CONTINUITY ENGINEER

FORDWAY SOLUTIONS
Shift role with 12-hour days, resolving Severity 1 customer incidents during and outside business hours. Performed OS security patching for multiple customers and managed various systems including SCCM, VMware, and Windows administration.

24X7 TECHNICAL SUPPORT ENGINEER

ULTIMA BUISNESS SOLUTIONS
Acted as escalation point for service desk, resolving high severity customer tickets within SLA. Monitored systems, performed daily backups, and supported various technologies including VMware, Citrix, and Microsoft products.

2ND LINE SUPPORT ENGINEER

NIU SOLUTIONS
Promoted to 2nd Line Support, acting as escalation point for 1st line and resolving high severity tickets within SLA. Monitored systems, performed backups, and managed various technologies including VMware, Microsoft Exchange, and Azure.

1ST LINE SUPPORT ENGINEER

NIU SOLUTION
Provided Active Directory support, remote desktop assistance, and VDI support. Monitored server alerts, performed trend analysis, and worked within ITIL framework while supporting various Microsoft technologies.

COMMUNICATIONS SYSTEMS ENGINEER

BRITISH ARMY
Led a team of five on rotation basis, providing high readiness secure communication systems support. Completed 6-month deployment to Afghanistan supporting UK forces, maintaining network in hostile conditions for 300+ users.

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