Sr. ICT Specialist, ICT Specialist, IT Manager

Nairobi Key Contributions:
Kenya & Somalia User Support
1. Utilized the IT support ticketing system to troubleshoot users' computer problems, that
enhanced 30% to determine sources of issues, and deliver appropriate solutions in the
region.
2. Supported DAI - staff to access IT-managed services.
3. Setup new users' accounts and assist users to maintain active profiles throughout IT-
managed systems
Computer Systems Monitoring and Maintenance
1. Followed the DAI Computer Standards to install and configure computer operating systems
and all DAI software.
2. Planed and undertake scheduled maintenance to ensure all DAI computers are up-to-date
with important software and system updates in the Regional Office
3. Managed and keep track of IT inventory for DAI Africa offices.
Network Monitoring and Maintenance
1. Performed regularly scheduled network equipment maintenance to ensure DAI network is
running smoothly -which reduced IT risks by 20%.
2. Monitored networking firewalls and enforce network security policies for DAI offices that
reduced the level of IT security risks by 10%.
3. Diagnosed and fixed network problems or potential problems that enhanced connectivity.

Information Security Response
1. Monitored and responded to security alerts associated with DAI users in the Cisco Thread
Response portal.
2. Ensured all the local devices are free of virus/malware and the protection agents are up-todate.

3. Coordinated with Cyber Security Working Group to response to any cyber-attacks targeting
local users or devices.
IT knowledge and user training
1. Completed and fulfilled all IT training requirements.
2. Attended necessary IT webinars and seminars to stay up-to-date with changes to all IT-
managed solutions.
3. Maintained knowledge of industry trends and support best practices
4. Provided basic IT user training and orientation to DAI staff.

Regional IT Supervision
1. Supervised the IT operations within the whole region.
2. Ensured the global IT policies and procedures are enforced in the region.
3. Supported country IT officers in the region to resolve in-country IT issues and provide
guideline to make improvement in IT services.
4. Monitored and audit country level IT inventory, enforce IT equipment procurement and
assignment procedures.
5. Participated in IT and other DAI working groups to enhance knowledge management.
6. Researched on IT software/systems to strengthen productivity.

Initiative for Key Contributions:
Stabilization at 1. Assessed infrastructure and application communication channels internally and externally
AECOM 2. Designed and implementing infrastructure and application hardening methodologies
Nairobi & Mogadishu (Servers, Storage, Network, Data Stores, Endpoints, Users) including least privileges, firewalls
Kenya & Somalia policies, access control, SSO, IPS, Encryption....etc.
3. Ensured escalated service requests & SLA's are handled in a timely manner.
4. Ensured patches are installed and verified on all systems in accordance with the service
5. Provided end-user communication for service outages, system upgrades, service
improvements, service implementation, and service retirements.
6. Developed standards for workstations, mobile devices, printers, and other devices routinely.
7. Identified areas for process improvements and Supervised the IT operations within the
region.
8. Managed and supervise IT professionals (employees and contractors) working in the IT
Operations area. Minimum of 5 years of management/leadership experience.
9. Managed service provider relationships delivering data communication and other
infrastructural services to the Association. Prepare RFIs, RFPs, review bid proposals,
contracts, scope of work, and other documentation for projects and associated efforts.

Committee of the Red Key Contributions:
Cross - ICRC 1. Designed, implement and manage global network architecture (LAN/WAN, connectivity that
Nairobi enhanced connectivity by 20%.
Kenya & Somalia 2. Spearheaded with creation of policies and procedure that increased performance.
3. Ensured network security through appropriate controls, policies, and deployment of systems
which reduced the IT security by 10%.
4. Provided hands-on leadership in the configuration and maintenance of network hardware,
DNS, DHCP, switching, routing and other essential network services such as administration of
Cisco switches, routers, VPN and ASA/Meraki/Cyberoam devices (firewall rules, site-to-site
VPNs, software updates, Sophos etc.) which enhanced performance.
5. Recommended, specified and managed the implementation of network equipment and
applications to enhance user experience.
6. Ensured high availability and redundancy of data connectivity; implement disaster recovery
and business continuity measures to support the ICRC's Business Continuity Plan.
7. Applied expertise in optimizing network performance to address connectivity needs under
challenging circumstances.
8. Provided network documentation and training to organization and IT department.
9. Developed and maintain strong working relationships with ICRC