09/13/2025 updated
100 % available
Founder & CEO - Room&Rest | IIM-A MBA | Product Manager @ Policybazaar | Ex-Paytm, Cermati
Gurugram, India
Only remote
MBA from IIM AhmedabadApplication Programming Interfaces (APIs)AlgorithmsBig DataBusiness EfficiencyBusiness Process ImprovementDatabasesInformation EngineeringElasticsearchPayment SystemsExpeditingSearch Engine OptimizationInsurance Management and AftercareProduct ControlMetricsData Ingestion
Product Management
Experience in designing and launching digital health products including WhatsApp Bot using NLP & UnifyApps with high engagement metrics of 5.2K automated chats/day and CSAT of 94%.
Data Engineering
Expertise in Big Data systems that process 500+ TB of data daily across 50+ databases, with experience in optimizing ELT pipelines and reducing data ingestion time by 50%.
API Integration
Knowledge in implementing API integrations with dispatch partners and payment systems, resulting in significant process optimizations and reduced TAT metrics.
Process Optimization
Skills in reducing turnaround times and improving operational efficiency, including reducing endorsement TAT from 13 days to 6 days and improving AHC TAT by 43%.
Team Leadership
Experience leading teams of 11 people including developers and QAs, working with 10+ insurers, and managing operations teams with 900+ agents.
Search Optimization
Expertise in optimizing backend search functionality by integrating Elastic Search and implementing Floyd-Marshall algorithm, reducing search time from 30s to 10s.
OCR Systems
Implementation of OCR systems resulting in 10x productivity gain by achieving overhead time reduction of 90% (50min to 5min).
Experience in designing and launching digital health products including WhatsApp Bot using NLP & UnifyApps with high engagement metrics of 5.2K automated chats/day and CSAT of 94%.
Data Engineering
Expertise in Big Data systems that process 500+ TB of data daily across 50+ databases, with experience in optimizing ELT pipelines and reducing data ingestion time by 50%.
API Integration
Knowledge in implementing API integrations with dispatch partners and payment systems, resulting in significant process optimizations and reduced TAT metrics.
Process Optimization
Skills in reducing turnaround times and improving operational efficiency, including reducing endorsement TAT from 13 days to 6 days and improving AHC TAT by 43%.
Team Leadership
Experience leading teams of 11 people including developers and QAs, working with 10+ insurers, and managing operations teams with 900+ agents.
Search Optimization
Expertise in optimizing backend search functionality by integrating Elastic Search and implementing Floyd-Marshall algorithm, reducing search time from 30s to 10s.
OCR Systems
Implementation of OCR systems resulting in 10x productivity gain by achieving overhead time reduction of 90% (50min to 5min).
Experience
Professional experience5 - 10 years
Freelancer since2025
Languages
EnglishFluent
Project history
Designed WhatsApp Bot using NLP & UnifyApps with 5.2K automated chats/day. Launched Steps Tracking feature with 265K unique customers. Implemented Agent Voice Bot reducing repeat calls from 362 to 53/day. Built LLM for Medical Glossary reducing negative sentiment calls by 25%.
Awarded PPO. Worked with 4 large US retail clients including VMS: Macy's, Adidas, Michael Kors, Fresh Direct. Attained 10x productivity gain by implementing OCR system. Projected saving of $1 Million+ by utilizing 25% fewer resources.
Saved $80,000 per year by consolidating multiple databases. Reduced Big Data ingestion time by 50%. Decreased replication lag by 99.99% from 30 minutes to 1 millisecond. Handled Big Data system processing 500+ TB of data daily across 50+ databases.