Messaging Engineer, Messaging Engineer, Exchange Architect

Core technologies:
* MS Office 365 Suite
* MS Exchange 2010/13/16/19
* MS Azure platform
* MS Windows Server 2012, 2016, 2019
* PowerShell Scripting
* ProofPoint



Primary responsibilities/Projects completed:

* This position was unusually dynamic in nature, moving from an initial exclusively on-premise
multi-platform environment that was CDK International, to an extensive multi-organisation
mostly-virtual corporation that is Keyloop. The role was busy in the extreme, partly because
of the separation element from CDK Global and all the necessary elements of dividing a large
international organisation, and partly because of extraordinary and unexpected business
expansion as the newly created entity (Keyloop) acquired and integrated 6 additional companies
(at time of writing) within the first 10 months.
* Maintain and manage Exchange 2010 platform (circa 2,500 users).
* Scope and deploy Exchange 2016 server in order to establish hybrid org with new O365 tenant.
* Plan migration of users from on-premises Exchange to Office 365 mailboxes.
* Act as liaison with 3rd party systems integrator in order to establish and define business
acquisition run book. This would be used as a template to manage all acquisitions and would
include everything from initial discovery and initial calendar sharing, right through to full
content and domain migration.
* Establish a "day 1 week 1" calendar sharing ability which can be deployed the instant a new
acquisition is made.

Core technologies:
* MS Office 365 Suite
* MS Exchange 2010/13/16
* MS Azure platform
* MS Windows Server 2012, 2016, 2019
* PowerShell Scripting
* AAD Connect



Primary responsibilities/Projects completed:

* This project primarily involved an amalgamation of two accredited (Secure) networks, and one
customer network, each with between 10,000 and 25,000 users. Networks were all configured as
Hybrid messaging environments running Exchange 2010, 2013 or 2016, with a common O365 tenant.
* BAU: Part of this role focussed on "lights on" user support calls which mostly comprised
migration related fallout, covering both Active Directory (on-prem) users, and Cloud (Azure)
users. It was necessary for me to follow the lifecycle of faults, from initial calls from a
single user, to directing team efforts on minimising future problems, and taking point on the
coordinated efforts in problem management and resolution.
* Proactive monitoring and maintenance of the unified comms environment involved Skype and
Outlook patching, as well as Windows Server patching, Exchange CU/RU patching, and other
hotfixes to be completed out of hours.
* Day to day activities also included remotely supporting users (using Remedy and Service Now),
but often included taking part in technical roadmap meetings and offering Messaging SME input
to project managers, as well as representing the Messaging team on the daily Change Management
call.
* Typical tickets I worked on included everything from "my email didn't arrive" to "Why isn't
Cloud sync working?". Tools used might include EMS, PowerShell, ADSIedit, ADU&C, and so on.
* Finally, I acted as an SME and mentor for the permanent on-site staff, which involved
establishing and documenting technical processes for certain procedures, such as data handling
or resource creation.

Core technologies:
* Exchange 2010
* Good for Enterprise
* Outlook 2010, 2013
* Boldon James Email Filter
* Virtualisation
* Windows Server 2008R2, 2012



Primary responsibilities/Projects completed:

* Review client's High Level Design (HLD) and LLD for a unified mailbox project and assess
existing email flow for secure and non-secure elements, and outline a design to unify the two
separate mailboxes, within MOD Secure email protocols.
* Complete a presentation to PM team on Exchange 2010 design (version chosen by client) to
explain the individual steps.
* Work with PM to develop a HLD and present to on-site stakeholders for approval, incorporating
changes as required.
* Create a project roadmap with timeline and milestones, and resources needed.
* Using the client provided mail usage profile and Microsoft's recommended guidelines, create
and populate a LLD document covering the full planned virtualised Exchange environment, and
relevant migration steps.

Core technologies:

* Exchange 2003, 2013, 2016 & Office 365
* Windows Server 2012, 2016
* Outlook 2016
* DMARC, DKIM, SPF
* SQL 2012
* Mail Marshall




Primary responsibilities/Projects completed:

* Discover and assess current RBG email security and compare with Government's published
guidelines.
* State changes necessary to bring Messaging systems in line with Government requirements, and
then plan and carry out those changes outside of working hours.
* Assess and evaluate entire messaging platform and make recommendations for cost consolidation,
routing changes or elimination of other services (Mail Marshall), as well as general health,
cumulative updates or rollups.
* Transfer knowledge and train on-prem staff on the on-prem messaging environment.
* Proactively suggest ways to streamline or improve all messaging related systems.

Core technologies:

* Exchange 2007, 2013, 2016 & Office 365
* Windows Server 2003, 2008, 2012, 2016
* MessageLabs
* PowerShell Scripting
* Symantec Enterprise Vault
* Symantec Encryption Management Server




Primary responsibilities/Projects completed:

* Working on the Lloyds Surveillance project within the Collaboration Services team.
* Assisting with a large Office 365 Migration project for offices in Manchester and Pudsey.
* Support existing project to migrate users from On-Prem Exchange to Office 365
* Complete data extraction and reabsorption for GDPR compliance project.

Core technologies:
* Exchange Server 2013, Office 365
* Windows Server 2003, 2008, 2012, 2016
* ProofPoint, Service Now
* PowerShell Scripting, monitoring

* Microsoft Teams, Yammer
* Lync, Skype for Business, Teams



Primary responsibilities/Projects completed:

* Support existing project to migrate users from On-Prem Exchange 2013 to Office 365
* Offer "VIP" treatment as necessary to ensure efficient resolution of specific high priority
cases.
* Provide 3rd Line BAU cover during migration.
* Review existing processes and offer improvements wherever necessary.
* Review existing PowerShell scripts and refine/enhance where possible.
* Monitor and maintain legacy platforms.
* Act as point of escalation to 2nd Line team.
* Work within ITIL standards and adhere to established SLAs.

Core technologies:

* Exchange Server 2010, Office 365
* Windows Server 2008, 2012
* Powershell Scripting, monitoring
* Enterprise Vault, Skype for Business

* Blackberry UEM, MessageLabs
* Secure email, PGP, ProofPoint


Primary responsibilities/Projects completed:

* Provide specialist 3rd line Exchange 2010 skills during substantial office relocation.
* Design, develop and document Quality testing procedures for server change scenarios (patching,
expansion)
* Analyse, refine and document Messaging and UC monitoring processes.
* Cover BAU workload (Service Now) due to staff redundancy whilst new staff are recruited and
trained.

Core technologies:

* Windows Server 2003, 2008, Azure
* Exchange Server 2003, 2010
* Outlook, Excel 2010, 2016
* PowerShell Scripting and automation
* Office 365, DirectorySync
* Microsoft ExpressRoute, Service Now




Primary responsibilities/Projects completed:

* Provide specialist 1st, 2nd and 3rd line Exchange 2003 and Exchange 2010 BAU skills during IT
modernisation project.
* Provide Exchange 2010 and Office 365 migration skills to various Government departments as
required.
* Take a lead role with Exchange 2010 merger project with Government Equalities Office.
* Deliver technical solution for Cabinet Office Exchange 2010 migration and data transfer
automation (PowerShell).
* Plan and deliver Exchange 2003 decommission.
* Upskill existing staff where required.

Core technologies:

* Windows Server 2003, 2008, 2012
* PowerShell Scripting and automation

* Microsoft Hyper-V, VMWare 5.5
* System Centre suite, SCCM, SCOM 2012
* SharePoint 2012, Skype for Business (Lync)
* Exchange Server 2010, 2013 and Office 365



Primary responsibilities/Projects completed:

* Provide specialist Exchange skills for preparation of existing Exchange 2010 deployment before
Office365 migration.
* Take over failed SCOM install attempt, reconfigure, deploy SCOM dashboards, set up monitoring
and scheduled reports.
* Deploy new dedicated SharePoint 2012 solution, assist with configuration
* Provide BAU support for Office 365 desktop migration.
* SCCM Win7/Server 2012 package creation/deployment and 3rd line support for Service Desk.
* Provide PowerShell scripts to IS departments to streamline existing procedures.
* Provide 2nd and 3rd Line support for Skype for Business, acting as an escalation point for the
Service Desk.

Core technologies:

* Exchange 2010 migration using Quest
* Exchange Server 2003, 2007, 2010, 2013

* VMWare, VSphere 5.5, Lync 2013
* Exchange Management Shell, PowerShell

* Windows Server 2000, 2003, 2008 R2, 2012
* Forefront Identity Manager, SCOM



Primary responsibilities/Projects completed:

* Provide specialist Microsoft Exchange 2010 migration consultancy services during a migration
of around 10,000 mailboxes from B&Q, Castorama, Screwfix and other domains on to a dedicated
highly-available global corporate resource forest.
* Provide BAU incident resolution services to the Wintel team, take ownership of all 3rd line
incidents generated by NOC team via SCOM (making threshold adjustments where appropriate) and
act as primary contact for Lync 2013 support.
* Plan and execute lossless public folder data migration of around 30,000 folders and 200,000
items from 2003 to 2010 Exchange environments, consolidating and merging content as per
business requirements after failed migration strategy caused partial duplication of data.
* Upskill existing staff.

Core technologies:

* Exchange Server 2003, 2010, 2013,
* Cisco ASA Firewalls

* Windows Server 2008 R2, 2012
* Exchange Management Shell, PowerShell

* SQL Server 2008, VMWare, Lync 2010
* MobileIron (MDM), BES 5.0, SCOM



Primary responsibilities/Projects completed:

* Senior SysAdmin for Anoto group (UK, Lund, US) on all infrastructure related matters.
* Design and deploy highly availability internal cloud hosted Exchange 2010 environment.
* Design and deploy MobileIron MDM solutions as per individual customer specifications.
* Consolidate and decommission existing Exchange 2007 and 2010 environments
* Assist with corporate merger, Active Directory domain migration and Office 365 co-existence
model.
* Deploy additional services to UK team, including SCOM 2010, Lync 2010 and assorted in-house
.NET applications.
* Provide 2nd and 3rd Line support for approximately 200 total users.

Core technologies:

* Exchange Server 2003, 2010
* SQL Server (2005, 2008), SSMS

* Visual Web Developer 2010
* PowerShell, EMS

* Windows Server 2003, 2008, VMWare
* Symantec Backup Exec



Primary responsibilities:

* Take over and deliver existing internal cross-forest Exchange 2003 to 2010 migration of approx
400 users.
* Mentor helpdesk to 2nd Line level, particularly level 1 SQL queries and Exchange
administration.
* Refine and document Symantec backup process.
* Analyse existing on site ESX Hosts, schedule and carry out hardware upgrades where necessary.
* General other duties where needed, covering desktop PCs and Microsoft DynamixAX environment.

Core technologies:

* Exchange Server 2003, 2007, 2010
* SQL Server (2005, 2008), SSMS

* Visual Web Developer 2010
* Active Directory, SCOM

* Windows Server 2003, 2008, 2008R2
* Exchange Management Shell




Primary responsibilities:

* Provide 2nd and 3rd line support for Exchange 2003/2007 to Exchange 2010 migrations
* Hosted Exchange multi-tenant environment, approx 100,000 mailboxes
* Produce and refine T-SQL scripts for SQL migration front end
* Offer 'start-to-finish' support for larger (500+) customers during migration, including custom
PowerShell scripts.
* Resolve all issues that arose as a result of migration.
* Act as migration escalation point for existing 2nd line and NOC teams.

Core technologies:

* Active Directory 2003 and Exchange 2003
* Wyse/HP thin client technology

* Citrix with SoftGrid deployed desktop
* Blackberries/BES
* Microsoft Office 2003/2007
* Windows 2000, XP, Vista, 7



Primary responsibilities:
* Provide 2nd Line desktop and server support to 350 on-site users and 500 remote users (Fat
Face stores).
* Manage backup processes and file restores which were CommVault based and utilised on-site
tapes.
* Software support for CIMS, DLx (Dispatcher warehouse system), NaVision, PCS and Maximiser
phone systems.
* Assist with new store openings, staff training and level 1 networking duties, all within ITIL
standards.

Core technologies:

* Exchange 2003/2007 * Outlook 2000, 2003, 2007

* SharePoint (WSS2.0) * Blackberries/BES, WM5/6, Nokia MfE
* Web Hosting, DNS * Windows 2000, XP, Vista, 7


Primary responsibilities:
* Provide 2nd Line support on premier phone channel for all hosted technologies, for residential
and corporate clients.
* Act as escalation point for 1st line.
* Work to within ISO9001, ISO27001, ISO20000 and ITIL standards.