09/30/2025 updated
100 % available
Administrative Virtual Assistant with Executive Support Expertise
Enugu, Nigeria
Only remote
HND-BiochemistryAbout me
Hi, I'm an Administrative and Customer Support Virtual Assistant with strong knowledge in executive support and customers engagements. Skilled in handling email and calendar, conducting accurate web research, and organizing information to improve efficiency.
Calendar ManagementArtificial IntelligenceBusiness Relationship ManagementQuality AuditingDatabasesConflict ResolutionCustomer RetentionData EntryData ManagementData MiningData QualityEmail ManagementExecutive SponsorLabelingIntelligence Assessment
Email Management
Email Management & Inbox Organization with experience handling high-volume inboxes (500+ emails weekly), implementing efficient tagging and filtering systems that reduced response time by 30%.
Executive Support
Administrative Assistance & Executive Support including calendar management, preparing executive-level presentations, and providing high-level support to optimize leadership efficiency.
Data Management
Data Entry & Data Mining with ability to process and maintain databases with consistent quality checks and error tracking to ensure data accuracy.
Web Research
Web Research & Information Gathering skills for conducting targeted research, compiling accurate reports for 10+ projects monthly to increase decision-making efficiency.
Document Creation
Document Creation & Presentation Preparation for executive-level presentations and reports.
Customer Support
Customer Support & Relationship Management with ability to resolve inquiries within 24 hours and maintain a first-contact resolution rate.
Time Management
Multitasking & Time Management skills for handling multiple priorities efficiently.
Problem-Solving
Problem-Solving & Conflict Resolution for improving operational workflows and enhancing client retention.
Experience
Professional experience0 - 5 years
Freelancer since2024
Languages
EnglishFluent
Project history
Provide high level Executive Support including inbox management, calendar management, and preparing presentations. Managed 400+ client emails per week, conducted web research for 10+ projects monthly, maintained databases, and delivered customer support with resolution within 24 hours.