Business Analyst | Functional Analyst | IIBA Certified

| Business Analyst | Public Solutions Government | FOD Justice justoneweb.be/e-Deposit

As a Business Analyst on the justonweb.be/e-Deposit project, I was responsible for understanding and translating the needs of stakeholders (including legal professionals, public administration, and citizens) into technical specifications and system requirements.

My key contributions included:
Stakeholder Engagement:

• engaged with stakeholders across the Belgian justice sector, including notaries, legal practitioners, and government representatives, to understand their needs and pain points regarding document submission and management.
• facilitated workshops and interviews to gather functional and non-functional requirements for the e-Deposit platform.

Requirements Analysis and Documentation:

• analyzed and documented business and technical requirements to ensure the system met legal, operational, and security standards.
• worked closely with legal experts to ensure compliance with Belgian and EU laws, particularly around data protection and the legal validity of digital documents.

Process Mapping and Workflow Design:

• mapped out current workflows for document submission and archiving in the justice system and identified opportunities for process automation and efficiency improvements
• Designed new workflows and user interfaces for the e-Deposit platform to simplify user interaction while maintaining robust security and compliance

User Stories and Agile Delivery:

• Defined detailed user stories and acceptance criteria for the development team, prioritizing features based on business needs and user feedback.
• Worked within an Agile Scrum environment, participating in sprint planning, retrospectives, and reviews to ensure the system met the needs of all stakeholders

Change Management and Training:

• led change management efforts to ensure a smooth transition for users adopting the e-Deposit platform, including providing training and support materials
• developed communication strategies to inform stakeholders about the platform's benefits and ensure smooth user adoption

              Tools/ Technologies used:
              Agile Methodology, Jira Constellation, Jira & Confluence, SharePoint, Microsoft Office,
          Microsoft Visio, Balsamiq, Adobe XD, FlowChart Designer 3, Draw.io, Camunda,             
          BPMN, Activity Diagram, Sequence Diagram, Workflow Diagram

| Homeland Security, Defence & Aeroline | Public Solutions Government @ Ipolice Project |

As a Business Analyst on the iPolice project, I played a pivotal role in aligning the project’s technical solutions with the business and operational needs of law enforcement agencies
Requirements Gathering and Stakeholder Management

• collaborated with key stakeholders, including law enforcement officers, governmental entities, and IT vendors, to gather detailed business requirements Preparing cargos for customers
• facilitated workshops and interviews with police departments and cross-border agencies to ensure a clear understanding of operational challenges and system needs

Requirements Analysis and Documentation:

• analyzed and documented business and technical requirements to ensure the system met legal, operational, and security standards.
• worked closely with legal experts to ensure compliance with Belgian and EU laws, particularly around data protection and the legal validity of digital documents

Process Mapping and Optimization

• conducted extensive process mapping for police workflows, identifying areas for automation and process improvement across various operational functions (e.g., incident reporting, crime tracking, case management).
• led efforts to digitize and streamline internal processes, reducing paper-based documentation and improving real-time data access, which enhanced operational efficiency by 25%.

User Stories and Agile Delivery:

• defined detailed user stories and acceptance criteria for the development team, prioritizing features based on business needs and user feedback.
• worked within an Agile Scrum environment, participating in sprint planning, retrospectives, and reviews to ensure the system met the needs of all stakeholders

Change Management and Training

• managed the change management process, guiding police personnel through the adoption of the new systems and technologies.
•  designed and delivered training programs for law enforcement officers, helping them transition to digital tools and ensuring the systems were used effectively.
•  worked closely with the HR and communications teams to prepare change management strategies, addressing resistance and promoting buy-in across

 

• Process Improvement & Solutions Recommendation:

actively contribute to continuous improvement initiatives, suggesting innovative solutions to business problems.
work with senior analysts to assess possible system or process solutions, ensuring alignment with business strategies.
identify opportunities for system integration, automation, or digital transformation to streamline workflows.


Tools/ Technologies used:
             Agile Methodology, Jira Constellation, Jira & Confluence, SharePoint, Microsoft Office,
          Microsoft Visio, Balsamiq, Adobe XD, FlowChart Designer 3, Draw.io, Camunda

| Transport & Logistic | Healthcare Industry | Private Sector |

Requirements Gathering & Documentation:

• meet with stakeholders (such as business users, managers, and technical teams) to gather and clarify business requirements.
• document functional and non-functional requirements, business rules, and user stories for software or process improvements.
• ensure requirements are well-defined and aligned with business goals, often using tools like Jira, Confluence, or MS Office.

Process Analysis & Mapping:

• review and analyze existing business processes, identifying inefficiencies or areas for improvement.
• create process maps or flowcharts (using tools like Microsoft Visio or Lucidchart) to visualize business workflows. Sending instructions and supervising the correct execution of the transport plan given by the transport planner
• Suggest process optimizations or automation opportunities to improve efficiency and reduce manual work.

 

• Stakeholder Communication & Support:
• serve as the liaison between business stakeholders and technical teams, ensuring both sides understand each other’s needs and constraints.
• respond to inquiries, clarify requirements, and ensure ongoing communication between the project team and stakeholders.
• support project managers and senior analysts in preparing materials for meetings and presentations.

 

• User Stories & Test Case Creation:

write clear, concise user stories, defining acceptance criteria for new features or system changes.
support the development of test cases and coordinate with QA teams to ensure that the system meets business requirements through User Acceptance Testing (UAT)
help with testing and validation to ensure the final product aligns with stakeholder expectations.

Support Agile/Scrum Teams:
participate in daily standups, sprint planning, and retrospectives as part of an Agile/Scrum team.
assist with backlog management, ensuring that tasks and features are appropriately prioritized based on business needs.
collaborate with developers and testers during each sprint to ensure that user stories are correctly understood and implemented.

Documentation & Reporting:
maintain accurate documentation of requirements, meeting notes, and project artifacts.
provide regular status reports and project updates to the team and stakeholders to ensure transparency. track and document project risks, issues, and any changes to scope, timelines, or resources.


Tools/ Technologies used:
Visual Paradigm, Agile Methodology, Jira Constellation, Jira & Confluence, SharePoint, Microsoft Office, Microsoft Visio, Balsamiq, Adobe XD, FlowChart Designer 3, Draw.io, Camunda,