05/17/2024 updated
100 % available
Senior Business Analyst
Bucharest, Romania
Worldwide
Computer ScienceOracleSQLDatabaseSQL SCRIPTExcel QueryOracle EBSORALE FUSION SQL performance tuningSAMLssoIAMSecurity Engineer ( Cyberark)
11i, R12, CLOUD, Fusion Applications, SaaS, JFR, Oracle, Notes, DevOps, Confluence, JIRA, Slack, Enterprise Manager, UNIX, Weblogic, SOA, Oracle Application Framework, Database, HTML pages, Caching, mobile devices, Android, IoS, OAM, SSO, backup, UAT, SQL/ PLSQL, Oracle Discovery, Oracle Forms, Oracle Report, Oracle EBS Financials 11i, R12 Oracle, Oracle Fusion Middleware Dabase, performance Oracle Workflow, Infrastructure, java, Microsoft Office Or acle Fusion Mobile Expenses, PL\\SQL, Oracle SOA Suite 12c, Oracle WebLogic Server 12c, Administration, Oracle Database, 12C, SQL Tuning, Oracle Cloud, SAML, SSO, Identity Management, OKTA
Languages
EnglishFluentRomanianNative speaker
Project history
• Working in a fully remote environment, I am leading Guideline and Connectors team formed by 6
persons, providing an overall vision about SAML integration for our Service Providers, and customer
experience in our IDaaS product.
• Maximize a product's value by managing and optimizing the product backlog.
• Collaborate with cross-functional teams IGA , WAM, Analytics
• Conducting monthly 1:1, setup the objectives and evaluating according to KPI’s.
• Manage Service Providers portfolio like (Azure AD, Office 365,Google Workspace, ServiceNow, AWS
Infrastructure, OCI, CyberArk, etc.)
• Ensure continuous product development managing external licenses.
• Release approval.
• Provide weekly updates to management team
• Working in Agile/Scrum using Jira
• Writing internal and external technical documentation
• Hands on experience (Jira, COnfluence, Bitbucket, PowerShell, Putty, Azure Ad, Office 365,
CyberArk)
persons, providing an overall vision about SAML integration for our Service Providers, and customer
experience in our IDaaS product.
• Maximize a product's value by managing and optimizing the product backlog.
• Collaborate with cross-functional teams IGA , WAM, Analytics
• Conducting monthly 1:1, setup the objectives and evaluating according to KPI’s.
• Manage Service Providers portfolio like (Azure AD, Office 365,Google Workspace, ServiceNow, AWS
Infrastructure, OCI, CyberArk, etc.)
• Ensure continuous product development managing external licenses.
• Release approval.
• Provide weekly updates to management team
• Working in Agile/Scrum using Jira
• Writing internal and external technical documentation
• Hands on experience (Jira, COnfluence, Bitbucket, PowerShell, Putty, Azure Ad, Office 365,
CyberArk)
* Support for Fusion Applications Technology SaaS performance incidents
* Analyze HAR/SAZ files cheking ECIDS, interpreting JFR, AWR, SQLT
* Prepare and Review Standard Oracle Documentation and Notes
* Working with DevOps on product improvement programs as required
* Daily work: Confluence, JIRA, Slack, Enterprise Manager, UNIX, Weblogic,SOA
* Analyze HAR/SAZ files cheking ECIDS, interpreting JFR, AWR, SQLT
* Prepare and Review Standard Oracle Documentation and Notes
* Working with DevOps on product improvement programs as required
* Daily work: Confluence, JIRA, Slack, Enterprise Manager, UNIX, Weblogic,SOA
* Providing remote technical and functional support to Oracle's global customers using the very latest
tools and extensive knowledge base.
* Contribute to knowledge management
* As a member of the Support organization, my focus is to deliver post-sales support and solutions to
the Oracle customer base while serving as an advocate for customer needs. This involves resolving
post-sales non-technical customer inquiries via phone and electronic means, as well as, technical
questions regarding the use of and troubleshooting for Electronic Support Services.
* A primary point of contact for customers, responsible for facilitating customer relationships with
Support and providing advice and assistance to internal Oracle employees on diverse customer
situations and escalated issues.
* Handling high complexity Service Requests reated to performance issues on 11i and R12 EBS
Financials Payables for the Accounting, Invoices, Payments, Treasury
and Internet Expenses, Fusion Mobile Expenses application clusters as well as Patching, Oracle Application
Framework ,Workflow and Oracle Approvals Management .
* Summary of essential technical know-how. Requesting and interpreting of: FND Log, Trace TKProff
and AWR. Interpreting Database Performance and statistics , Bug Report on About this page ,
Personalizations and Customizations in HTML pages , Fiddler Trace to Troubleshoot Issues and View
HTTP(s) Requests.
* Identifying patches applied and file versions upgraded, use of clearing Caching Framework .
Gathering and interpreting mobile devices debug files for Android and IoS and determining OAM
based SSO authentication mechanism issues on mobile devices. Gathering patching logs and
interpreting errors.
* Actiing as Cluster Techicall Coordinator and backup Cluster Manager
tools and extensive knowledge base.
* Contribute to knowledge management
* As a member of the Support organization, my focus is to deliver post-sales support and solutions to
the Oracle customer base while serving as an advocate for customer needs. This involves resolving
post-sales non-technical customer inquiries via phone and electronic means, as well as, technical
questions regarding the use of and troubleshooting for Electronic Support Services.
* A primary point of contact for customers, responsible for facilitating customer relationships with
Support and providing advice and assistance to internal Oracle employees on diverse customer
situations and escalated issues.
* Handling high complexity Service Requests reated to performance issues on 11i and R12 EBS
Financials Payables for the Accounting, Invoices, Payments, Treasury
and Internet Expenses, Fusion Mobile Expenses application clusters as well as Patching, Oracle Application
Framework ,Workflow and Oracle Approvals Management .
* Summary of essential technical know-how. Requesting and interpreting of: FND Log, Trace TKProff
and AWR. Interpreting Database Performance and statistics , Bug Report on About this page ,
Personalizations and Customizations in HTML pages , Fiddler Trace to Troubleshoot Issues and View
HTTP(s) Requests.
* Identifying patches applied and file versions upgraded, use of clearing Caching Framework .
Gathering and interpreting mobile devices debug files for Android and IoS and determining OAM
based SSO authentication mechanism issues on mobile devices. Gathering patching logs and
interpreting errors.
* Actiing as Cluster Techicall Coordinator and backup Cluster Manager