SAM Consultant, Software Asset Management, Flexera software, SNOW software

A dedicated professional with experience as a software consultant based on the ITIL and SAM best practices on the Asset Management department. I have worked on different accounts, from their implementation and operational environment guiding them thru the software lifecycle using the best practices. I have a lot of experience working on developing processes and practices on Asset Management using different repositories like Flexera, Service Now, SCCM, ILMT, BigFix, etc. I have experience working with difficult clients, taking escalations in person and in meetings. I have experience implementing new projects and processes in the accounts including the automation of the process.
I have experience leading multicultural departments, financial reconciliation and subscriptions of licenses.
I have experience developing workshops, giving also training to peers on different subjects related to SW Asset Management, personal development plans and career paths. I am always client focus, filling their needs preparing the documents, reports or files that they request.
I have great customer service with the ability to motivate and generate change, I can work under pressure, learn and adapt rapidly, I am a team player same as work individually. I have experience being a leader on a team, making the work easiest with strategies than make us successful as a team because I have great tact and judgement, people skills and soft skills.