QA Engineer

3CX LTD

Customer German Support for Retailers

Research, diagnose, troubleshoot and identify solutions to resolve

customer issues

Document solutions, maintain technical documents, technical

documentation

Installing and implementing the software at the customers' premises

Systems Integrator/SysOps

Optimal Systems Vertriebsgesellschaft MbH

Dealing with technical problems of the customers and partners, mainly

via Salesforce Ticketing system

Analysing the cause of problems and working out, implementing and

follow up a solution.

Installing and implementing the software at the customers' premises

Bugfixing, Software updates

Support and advise the consultants on technical issues and
technical questions

Document solutions, maintain technical documents, technical documentation

Site technician

XPROMA GmbH

Detection and elimination of malfunctions in existing customer production systems.

Inspection, preventive maintenance and repair in second level support,

Software updates of computer systems and server systems

Operating of sorting machines Adaption (updates/upgrades) of various control and regulation systems,

Establishment and maintenance of a close customer relationship.

IT Senior Consultant Customer Care/ RMA

notebooksbilliger.de AG

Sales and consulting in branch operations (POS)

Individual customer consulting on hardware, software and server systems

1st-Level support,

RMA, picking, sales planning,

Optimization of working processes.

Sales Manager

MC Marketing Company GmbH

Sales and consulting in branch operations (POS)

Individual customer consulting on hardware, software and server systems

Assembly of PCs, repairs, service, bid comparison, purchase of hardware components.

Systems Consultant

Freelancer

Freelancer at divers customers/projects:

Preparation of a requirement and performance specification Analysis /Design /System architecture: Description

of the contents in the requirement and requirement specifications Implementation Integration /Test /Validation

Planning and implementation of the overall concept.

Functional testing and validation of the systems as well as testing of the required requirements Documentation

Setup, installation and configuration of clients and peripherals.

2nd level support.

Owner

MobilfunkCenterHannover

Conception, construction, installation of hard- and software, network construction

Installation of Windows XP, O2 fastfree, E-Plus, Vodafone, T-Mobile, merchandise management system

CAO-Faktura Configuration and Form Creation for CAO-Faktura Billing Documents Configuration Landline/DSL.

Consultant PC specialist trade

MC Marketing Company GmbH

Sales and consulting in branch operations (POS)

Individual customer advice on hardware, software and server systems

Assembly of PCs, repairs, service Bid comparison, purchase of hardware components

Network construction and the allocation of user rights.

System programmer / Operator

SAZ Marketing GmbH

Printing system programming under PreS Selection of data records / doublet selection Operating the printing

systems Management of consumables and substrates Disposition of temporary staff Monitoring of quality

standards, quantity and productivity Optimization of processes.

PC Professional

ARCADIA Personalmanagement GmbH

Implementation of Y2K rollout at VGH Hannover

Data backup at all affected PC workstations

Remote installation of operating systems and applications

1st level support Coordination, organization and implementation of hardware upgrades On-site

Installation of additional applications.

PC Technician

Manpower

Implementation of Y2K rollout at various location of Avacon AG

1st level support User Help Desk

Creation of images and software packages

Coordination, organization and implementation of hardware upgrades

On-site installation of additional applications .

QA Engineer, Systems Integrator/SysOps, Content Manager

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