10/15/2026 updated

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Agile Delivery Expert | Software Engineering Manager | IT Transformation Specialist

Prague, Czech Republic
Only remote
Bachelors in Information Systems
Prague, Czech Republic
Only remote
Bachelors in Information Systems

Profile attachments

CV_Raphael_Linhares_Oct26.pdf

Agile MethodologyCertified Scrum Product OwnerScaled Agile FrameworkSoftware Engineering ProcessCertified Scrum MasterService Delivery Management
Agile Frameworks & Scrum
Extensive application of Agile methodologies including Scrum and Kanban across multiple organizations. Certified as Professional Scrum Master I & II, Professional Scrum Product Owner, and Certified Large Scale Scrum Practitioner, with hands-on experience facilitating Scrum ceremonies and coaching teams.

Program & Project Management
Proven track record in managing large-scale IT transformation programs, including a global HR transformation covering 90+ countries and 90,000+ employees. Expertise in governance, release management, risk management, and stakeholder alignment using tools such as JIRA, Sharepoint, and PowerBI.

Software Engineering Team Leadership
Leadership of cross-functional engineering teams of up to 16 engineers, overseeing hiring, performance management, career development, and delivery. Experience aligning roadmap, backlog, and delivery across Engineering, Product, UX, and Architecture.

ITIL Service Management
Multiple ITIL certifications including Service Strategy, Release Control & Validation, Operational Support & Analysis, and Planning, Protection & Optimization, enabling structured IT service management in enterprise environments.

Organizational Development & Change Management
Design and implementation of operating models, onboarding capabilities, and change management processes. Experience supporting teams in adopting new ways of working and improving individual accountability.

Stakeholder & Client Management
Strong background in managing stakeholder relationships in multinational, controlled environments. Experience aligning delivery roadmaps with project managers, senior stakeholders, and cross-functional teams.

JIRA & Confluence
Practical use of JIRA and Confluence for program governance, backlog management, dashboard creation, and automation of project and change management processes.

Cloud Infrastructure Project Management
Management of IT infrastructure delivery demands involving Azure, Google Cloud, and AWS, including requirements related to security and compliance.

Performance Management & People Development
Design and coaching of personal development plans using frameworks such as the Skills Matrix, supporting engineer growth and promotion within engineering teams.

Experience

Professional experience10+ years
Freelancer since2025

Languages

EnglishFluentPortugueseNative speakerSpanishFluentCzechBasic knowledge

Project history

Project Management Office Consultant (Contract)

Novartis
Worked as PMO Lead for the company's Global HR transformation, migrating to Workday (scope 90+ countries, 90,000+ employees). Digitalized program governance using JIRA, Sharepoint, and PowerBI. Designed dashboards and automations for Risk, Release, Project and Change management processes. Managed releases (tollgate process), ensuring release readiness in terms of audits, documentation and stakeholder approvals. Maintained and aligned the Program delivery roadmap with project managers and other stakeholders.

Software Engineering Manager

Workday
Managed the team responsible for the frontend of an AI-powered SaaS product within Workday, while preparing the ground for a second product launch. Led two engineering teams of 12-16 engineers. Implemented and facilitated Scrum ceremonies. Responsible for aligning roadmap, backlog, and delivery across Engineering, Product, UX and Architecture. Designed and coached engineers through personal development plans using the Skills Matrix framework.

Senior IT Project Manager (Contract)

Novartis
Responsible for managing the delivery of IT infrastructure demands (Azure, gCloud, AWS). Documented and assisted in the onboarding of new Project Managers. Managed requirements related to infrastructure, security, and compliance, helping translate them into technical requirements.

Software Engineering Manager

Wrike
Led delivery of Item Types, a strategic SaaS platform capability, exceeding the adoption target by 120%. Partnered with Product and UX on roadmap priorities, technical trade-offs, dependencies, and delivery risks. Led and developed a six-person engineering team across hiring, performance, career development, and delivery.

Team Agile Coach (Scrum Master)

Mckinsey & Co
Built the operating model for a newly formed ServiceNow Platform Team, defining intake, backlog, ownership, and delivery processes. Led Agile delivery across two teams (~15 internal and external engineers), coaching teams and leaders through organizational and delivery challenges. Provided training in Agile and Design Thinking, internally and externally. Developed an internal onboarding capability that reduced reliance on external vendors.

Team Agile Coach (Scrum Master)

ChemAxon
Served as Team Agile Coach and Scrum Master at ChemAxon in Prague.

Scrum Master

SAP
Worked as Scrum Master at SAP in Prague.

Sr. Integration Project Manager

SAP
Worked as Senior Integration Project Manager at SAP in Prague.

Senior Project Manager

OKIN BPS
Worked as Senior Project Manager at OKIN BPS in Prague.

Integration Project Manager

Maersk Line
Worked as Integration Project Manager at Maersk Line in Sao Paulo.

IT Consultant

Carrefour
Worked as IT Consultant at Carrefour in Sao Paulo.

Requirements Engineer

IBM
Worked as Requirements Engineer at IBM in Sao Paulo.

Telecom Analyst

Ericsson
Worked as Telecom Analyst at Ericsson in Sao Paulo.

Certificates

Professional Product Owner

Scrum.org

2024

Management 3.0 Foundations

Management 3.0

2021

Coaching Agile Transitions

ICagile

2021

Digital Transformation Strategies

University of Cambridge

2021

Professional Scrum Master I & II

Scrum.org

2015

ITIL® Operational Support and Analysis

Peoplecert

2013

ITIL® Release, Control and Validation

Peoplecert

2013

ITIL® Service Strategy

Peoplecert

2012

ITIL® Planning, Protection and Optimization

Peoplecert

2012

Prince2

Peoplecert

2009


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